Warranty Administrator

Norm Reeves Subaru Rockwall; Cerritos (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k matching

Tuition reimbursement

Paid time off

Supplemental insurance

Vehicle discounts

Job summary

Ford Motor Company is seeking a Warranty Administrator to process and track warranty claims for timely reimbursement. You will verify coverage, ensure documentation meets policies, and monitor claim status while coordinating with the service team.

Strong knowledge of Ford warranty procedures and audit experience are essential, as well as excellent communication and multitasking abilities to meet deadlines and maintain accurate records.

Qualifications

• Knowledge of Ford warranty policies and procedures.
• Experience handling audits and compliance reviews.
• Strong communication and problem-solving skills.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Review repair orders to verify warranty coverage and eligibility.
• Ensure documentation meets Ford warranty policies and procedures.
• Monitor claim status and follow up on outstanding or rejected claims.
• Resolve claim discrepancies and resubmit as needed.
• Communicate with service advisors and technicians to gather required information.
• Maintain organized records of all warranty submissions and approvals.
• Stay up to date with Ford warranty bulletins, recalls, and policy changes.
• Assist with warranty audits and ensure compliance with dealership and manufacturer standards.
• Reconcile warranty receivables and report on claim activity.

Skills

Ford warranty policies

Audits & compliance

Communication skills

Time management

Job description

Description

The Warranty Administrator is responsible for processing, submitting, and tracking manufacturer warranty claims to ensure timely reimbursement from Ford Motor Company . This role works closely with the service department to ensure all warranty repairs meet manufacturer guidelines and compliance standards.

What You'll Do:

• Review repair orders to verify warranty coverage and eligibility
• Ensure all documentation meets Ford warranty policies and procedures
• Monitor claim status and follow up on outstanding or rejected claims
• Resolve claim discrepancies and resubmit as needed
• Communicate with service advisors and technicians to gather required information
• Maintain organized records of all warranty submissions and approvals
• Stay up to date with Ford warranty bulletins, recalls, and policy changes
• Assist with warranty audits and ensure compliance with dealership and manufacturer standards
• Reconcile warranty receivables and report on claim activity

What You'll Need:

• Knowledge of Ford warranty policies and procedures
• Experience handling audits and compliance reviews
• Strong communication and problem-solving skills
• Ability to prioritize multiple tasks and meet deadlines

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.