Ford Warranty Administrator

ZT Motors of Texas LP; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

ZT Motors of Texas LP in Houston is seeking a Ford Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role supports dealership operations and manufacturer compliance across multiple departments.

The ideal candidate will manage the complete warranty lifecycle from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Ford policies and company guidelines.

Qualifications

• Minimum 2 years of warranty administration experience in a dealership.
• Ford experience is strongly preferred.
• Prior experience with CDK database systems is preferred.
• High attention to detail with the ability to manage multiple priorities and deadlines.

Responsibilities

• Review and book repair orders in compliance with Ford policy and procedure.
• Process all warranty claims promptly and with accuracy.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by manufacturer for warranty claims.
• Reconcile all warranty receivables through the appropriate accounting schedule.
• Post credits and resubmit rejected claims promptly.
• Review warranty receivable schedules to ensure timely payment.
• Follow up on payment of outstanding claims.
• Keep informed of all factory recalls and bulletins.
• Assist with clerical needs as directed by the senior manager or fixed operations manager.

Skills

Warranty administration

CDK experience

Detail oriented

Multitasking

Tools

CDK database

Job description

Description

We are seeking a Ford Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Ford and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Ford Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Ford experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams