Ford Service Advisor

Ford of Elizabethton; Elizabethton (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Career growth opportunities

Base salary + commission

Job summary

Elizabethton Ford is seeking a motivated Automotive Service Advisor to join our busy service department in Elizabethton, TN. You will greet customers, listen to vehicle concerns, and coordinate with technicians to deliver quality repairs.

This full-time position offers a competitive base salary plus performance commission, health, dental, and vision insurance, retirement matching, and ongoing factory training to support career growth.

Qualifications

• Experience in automotive service writing or dealership preferred.
• Customer-facing sales or service background required if you lack automotive experience.
• Excellent communication and multitasking in a fast-paced environment.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers and build relationships.
• Advise customers on maintenance and repairs and explain the value of recommended services.
• Act as liaison between the customer and technicians and keep repair orders accurate and updated.
• Maintain high CSI by ensuring clear communication and timely delivery of vehicles.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Job description

Automotive Service Advisor – Elizabethton Ford

Location: Elizabethton, TN

Job Type: Full-time

Compensation: Competitive Base Salary + Performance Commission

About Us

At Elizabethton Ford, we pride ourselves on delivering top-tier maintenance and repair services to our community. We are growing and looking for a driven, customer-focused Automotive Service Advisor to join our fast-paced service department. If you love working with people and want a stable career with unlimited earning potential, we want to hear from you!

What We Offer

• Stable Income: Reliable base salary.


• Unlimited Earning Potential: Lucrative commission and bonus structures based on performance.


• Benefits Package: Health, dental, and vision insurance options.


• Retirement: 401(k) plans with company match.


• Career Growth: Ongoing factory training and advancement opportunities.

Key Responsibilities

• Customer Relations: Greet customers warmly, actively listen to their vehicle concerns, and build lasting relationships.


• Consultative Selling: Inspect vehicle history, advise customers on necessary maintenance, and explain the value of recommended repairs.


• Workflow Management: Act as the liaison between the customer and technicians, keeping repair orders accurate and updated.


• CSI Excellence: Maintain high Customer Satisfaction Index (CSI) scores by ensuring clear communication and timely vehicle delivery.

Qualifications & Requirements

• Experience: Prior automotive service writing or dealership experience is highly preferred (Ford experience is a major plus).


• Customer Service: Strong background in retail, hospitality, or customer-facing sales roles is required if you lack automotive experience.


• Skills: Excellent communication, basic computer proficiency, and the ability to multitask in a fast-paced environment.


• License: Valid driver’s license with a clean driving record.