Ford QuickLane Service Advisor

Tive, Inc.; Columbus (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

Ricart Automotive seeks an Hourly QuickLane Service Advisor in Columbus, OH. You will greet customers, review service needs, and generate repair orders for technicians. You’ll develop estimates, calculate payments, and verify warranties while coordinating transportation as needed.

Strong communication, problem-solving, and flexibility to work nights and weekends are essential. Prior experience with cashier systems is a plus, and a valid driver’s license is required.

Qualifications

• Must have a valid driver’s license and high school education or equivalent.
• Ability to drive a manual transmission is preferred but not required.
• Strong verbal communication and customer interaction skills.
• Experience with cashier or credit card systems is a plus.
• Must be able to stand for extended periods and work nights/weekends.

Responsibilities

• Review daily appointment schedules and greet customers in the drive with knowledge of their appointment.
• Review appointment reason and ask questions to identify other issues.
• Generate repair orders for customers and dispatch to technicians.
• Develop estimates by costing materials, supplies, and labor.
• Calculate customer payments, including deductibles.
• Verify warranty and service contract coverage by examining documents.
• Arrange towing and temporary transportation for customers.
• Answer incoming calls and set future service appointments.
• Make outgoing calls to update customers on service status.
• Support the Service Manager with additional training or duties as needed.

Skills

Driver's license

High school diploma

Manual transmission driving

Excellent communication

Cashier/credit card systems

Standing for long periods

Flexible schedule (nights/weekends)

Problem-solving

Conflict-resolution

Relationship management

Job description

Hourly QuickLane Service Advisor

Ricart Automotive is the nation’s largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family!

What We Need From You- Job Duties and Requirements:

• Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment
• Review primary appointment reason with the customer and ask customer questions to identify any other issues their vehicle may be experiencing
• Generate repair orders for customers
• Dispatch the job to the properly trained technician
• Develop estimates by costing materials, supplies, and labor
• Calculate customer’s payment; including deductibles
• Verify warranty and service contract coverage by examining documents and records
• Arrange towing and temporary transportation for the customer
• Answer incoming calls from customers to address concerns and set appointments for future service needs
• Make outgoing calls to customers to update them on the status of their vehicle in service.
• Any additional training or responsibilities as deemed necessary by Service Manager

Qualifications/Essential Job Functions:

• Must have a valid driver’s license
• High school education or equivalent
• Ability to drive a manual vehicle preferred, but not required
• Excellent oral communication skills
• Experience working in cashier/credit card systems preferred but not required.
• Must be able to stand for long periods
• Flexibility with schedule to work nights and weekends
• Strong problem-solving and conflict-resolution skills
• Must be able to manage relationships across all channels and levels

Ricart Automotive is an equal opportunity employer.