Kendall Ford Express Service Advisor

Kendall Ford Inc; Eugene, Northern (OR, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off

Discounts on parts/services/vehicle

Career development opportunities

Job summary

Kendall Auto Group in Eugene, Oregon, is seeking an Express Service Advisor to join a fast-paced service department serving the community.

Ideal candidates have strong customer service, time management, and communication skills, with experience in service writing. Benefits include medical/dental/vision, 401(k), PTO, and career development opportunities, all within a family-owned dealership environment.

Qualifications

• Experience in service writing is required, dealership experience is preferred.
• Candidates must have proven strong customer service skills and the ability to multi-task.
• Valid driver's license with a good driving record is required.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs.
• Verify work was properly performed and diagnosed; input and maintain customer information.
• Schedule service appointments and communicate with customers via phone, email, and chat.

Skills

Customer service

Time management

Communication skills

Prioritization

Teamwork

Job description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for an Express Service Advisor to join our team. At Kendall Ford of Eugene our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay plan with an annual wage of $40,000-$65,000
• Substantial bonus program
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans
• Flexible spending plan

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Requirements

Experience in service writing is required, and dealership experience is preferred. Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver’s license a good driving record are required.