Ford Express Service Advisor

Kendall Cadillac; Eugene, Northern (OR, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

On-site manager

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Flexible spending plan

Employee discounts

Job summary

Kendall Ford of Eugene is seeking an Express Service Advisor to join our fast-paced service department in Eugene, OR. This full-time position offers a competitive pay plan with a $40,000–$65,000 annual wage and a robust bonus program.

You’ll be the first point of contact for customers, coordinating with technicians and sales staff to recommend repairs and maintenance. We value high-level customer service, time management, strong work ethic, and clear communication.

Qualifications

• Candidates should have high level customer service experience.
• Ability to manage time effectively and stay organized.
• Strong work ethic with commitment to quality.
• Excellent verbal and written communication skills.

Responsibilities

• Interface with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance.
• Verify that work is performed correctly and diagnosed accurately.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information and schedule service appointments.
• Communicate with customers via phone, email, and chat throughout the day.

Skills

Customer service

Time management

Work ethic

Communication skills

Job description

Ford Express Service Advisor

Job type

Full Time

Location

344 Goodpasture Island Rd.. Eugene, OR 97401

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for an Express Service Advisor to join our team. At Kendall Ford of Eugene our Service Department is a fast-paced environment serving clients throughout the community.

• Competitive pay plan with an annual wage of $40,000-$65,000
• Substantial bonus program
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans
• Flexible spending plan

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Ford Jobs in Oregon at Kendall Ford of Eugene

DATE POSTED: 08/19/2026