Quick Lane Advisor

Kendall Ford Inc; Kenai (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Career path development

Paid time off

Health insurance

401(k) plan

Life insurance

Employee discounts

Job summary

Kendall Auto Group is seeking a Quick Lane Advisor to join our Service team at Kendall Ford Kenai. The role focuses on providing excellent customer service, recommending repairs, and coordinating service with technicians and sales staff.

The position emphasizes time management, strong communication, and a proactive approach to prioritizing customer needs in a fast-paced service department.

Qualifications

• High level customer service experience required.
• Ability to demonstrate time management and strong work ethics.
• Strong communication skills and the ability to make recommendations and prioritize items for customers.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify that work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information.
• Complete tasks efficiently using phone, email, and chat, and schedule service appointments.

Job description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Alaska. We are looking for a Quick Lane Advisor to join our Service team. At Kendall Ford of Kenai, our Service Department is a fast-paced environment serving clients throughout the community.

Benefits

• Competitive pay
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Job Responsibilities

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Requirements

A valid driver’s license and a good driving record are required.