Toyota Express Service Advisor

Kendall Cadillac; Eugene (OR); Hybrid; USD 38,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) plan with Fidelity

Paid Life insurance

Job summary

Kendall Toyota of Eugene is seeking a skilled Express Service Advisor to join our busy service team in Eugene, OR. You will greet customers, identify vehicle needs, present options, and coordinate with technicians to ensure timely repairs.

We offer a strong bonus program, competitive pay with uncapped earnings, medical, dental and vision insurance, 401(k) with Fidelity, and a supportive shop environment with a dedicated on-site manager.

Qualifications

• High level customer service experience.
• Time management, strong work ethics, and strong communication skills.
• Ability to make recommendations and prioritize items for customers.

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Inputting and maintaining customer information; scheduling service appointments.

Skills

Customer service

Time management

Communication skills

Prioritization

Job description

Toyota Express Service Advisor

Full Time

Location

373 Goodpasture Island Rd. Eugene, OR 97401

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for an Express Service Advisor to join our Service team. At Kendall Toyota of Eugene, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings – earn $38,000-$100,000/annually
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!