Footwear Sales Lead & Customer Experience Coach

Caleres; Lorain (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Shoe discounts

Relaxed dress code

Early pay

Location transfers

Career development

Employee assistance

Total rewards

Job summary

Caleres' Famous Footwear is seeking a Sales Lead in an on-site role to create a welcoming store atmosphere and lead the team in delivering the Famous Feeling to every customer. You’ll coach teammates, drive sales, and own daily store operations, from pricing to inventory, while modeling inclusive, high-energy culture.

You’ll inspire customers and associates with integrity, manage tasks, mentor staff, and ensure a top-notch shopping experience that keeps guests returning for the brands we carry.

Qualifications

• Proficient working knowledge of general retail practices and procedures.
• Some retail store management experience or relevant management experience in lieu.
• Previous experience being on a team and motivating others to accomplish a goal.
• Manages multiple tasks and communicates direction set by the store manager.
• Demonstrated ability to mentor and train Associates on selling and operational processes.
• Demonstrated ability to work a flexible schedule and meet availability requirements of the role. Includes holidays, nights, weekends, and extended hours.
• Has basic computer skills.

Responsibilities

• Inspire that Famous Feeling: Walk into the store ready to inspire teammates with your integrity and drive, fostering a culture of caring and camaraderie. To help others be their best, you’ll raise your hand to help infuse coaching moments for the selling behaviors behind our Customer Connection.
• Elevate to Your Goal-Crushing Era: You’ll bring your best to each day, take accountability for your goals and their impact on Famous Footwear’s overall performance. Drive sales with purpose and determination to achieve goals. Every shoe sale counts!
• Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to inventory, nothing gets past your keen eye for detail. You’ve got opening and closing the store dialed, keeping it clean, organized, and all our famous styles easily shoppable.
• Connect the Dots: Your high standards will keep you sticking to company policies. You don’t shy away from utilizing your fellow partners and resources to accomplish tasks like a champ!
• Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch experiences powered by attentiveness to customer service and determination to deliver them the styles and brands they crave.
• Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the type of person to uplift and support others.
• Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you’re a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fit…and that Famous Feeling.

Skills

Retail management

Team motivation

Customer service

Multi-tasking

Mentoring/training

Scheduling flexibility

Computer skills

Education

High School Diploma/GED

Job description

Caleres' Famous Footwear is seeking a Sales Lead in an on-site role to create a welcoming store atmosphere and lead the team in delivering the Famous Feeling to every customer. You’ll coach teammates, drive sales, and own daily store operations, from pricing to inventory, while modeling inclusive, high-energy culture.

You’ll inspire customers and associates with integrity, manage tasks, mentor staff, and ensure a top-notch shopping experience that keeps guests returning for the brands we carry.