Footwear Sales & Customer Experience Specialist

Rack Room Shoes; Manchester (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes in Manchester, NH is seeking a customer-focused Sales Associate to help deliver an exceptional shopping experience. You will lead by example through accurate, complete work and support store goals while handling transactions and promoting store initiatives.

Join a team that values friendly service, knowledge of merchandise, and loss prevention awareness as you help customers find the right footwear and stay organized on the sales floor.

Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Skills

Interpersonal skills

Communication

Organization

Math skills

Retail sales experience

Visual merchandising

Job description

Rack Room Shoes in Manchester, NH is seeking a customer-focused Sales Associate to help deliver an exceptional shopping experience. You will lead by example through accurate, complete work and support store goals while handling transactions and promoting store initiatives.

Join a team that values friendly service, knowledge of merchandise, and loss prevention awareness as you help customers find the right footwear and stay organized on the sales floor.