Footwear Sales Associate — Elevate Customer Experience

Rack Room Shoes; Springfield (AL); On-site; USD 23,000 - 32,000; Full time

Job summary

Rack Room Shoes in the United States is seeking a customer-focused retail team member to help create an excellent shopping experience and support store operations. You will uphold service standards, assist customers, and promote rewards programs while maintaining accurate transactions and merchandise presentation.

The role requires basic product knowledge, strong interpersonal skills, and adherence to store policies.

Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for our customers through awareness and company service standards.
• Positive attitude, willingness to serve and well informed.
• Sales and assistance
• Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation.
• Ensure stock is well arranged and merchandised properly.
• Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.

Skills

Interpersonal skills

Communication skills

Organization

Math skills

Retail sales experience

Education

High school diploma or equivalent

Job description

Rack Room Shoes in the United States is seeking a customer-focused retail team member to help create an excellent shopping experience and support store operations. You will uphold service standards, assist customers, and promote rewards programs while maintaining accurate transactions and merchandise presentation.

The role requires basic product knowledge, strong interpersonal skills, and adherence to store policies.