Foodservice Account Manager: Local Relationships & Support

Sysco (old); Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Sysco is seeking a Customer Relationship Manager to support CMU and LCC business locally by strengthening customer relationships and enhancing the customer experience. The role partners with CST, National Sales, and Local Sales to deliver top-notch service and resolve last mile issues promptly.

Responsibilities include managing accounts up to 50% of time, collaborating with transport, merchandising, and contract sales, and using CRM to maintain data accuracy. A valid driver's license is required.

Qualifications

• High school diploma required.
• Bachelor's degree preferred.

Responsibilities

• Manage assigned customers and last mile activities to ensure timely product delivery.
• Liaise with local contract sales to implement direction and best practices.
• Use CRM for account management and keep customer data accurate.
• Build and maintain customer relationships, including in-person visits as needed.
• Handle challenging conversations with internal and external stakeholders.
• Escalate issues appropriately to ensure resolution.

Skills

CRM software

Customer service

Cross-functional

Project management

Organizational skills

Microsoft Office

Sysco product knowledge

Learning Sysco tech

Communication

Education

High school diploma

Bachelor's degree

Tools

CRM tool

Job description

Sysco is seeking a Customer Relationship Manager to support CMU and LCC business locally by strengthening customer relationships and enhancing the customer experience. The role partners with CST, National Sales, and Local Sales to deliver top-notch service and resolve last mile issues promptly.

Responsibilities include managing accounts up to 50% of time, collaborating with transport, merchandising, and contract sales, and using CRM to maintain data accuracy. A valid driver's license is required.