Account Manager

FreshPoint Oahu, Ltd. (FreshPoint Hawaii, LLC); Atlanta, College Park (GA, GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits information

Job summary

Sysco Payroll, a division of Sysco Resources Services, LLC in Atlanta, GA, seeks an experienced account manager to oversee local customer relationships and drive exceptional service. You will support CST, National Sales and Local Sales teams, managing assigned accounts and coordinating last-mile activities to ensure timely product delivery.

The role emphasizes building relationships with new and existing customers, handling last-mile resolution, and collaborating across departments.

Qualifications

• 3+ years in outside foodservice account management or B2B sales
• 5+ years in foodservice account management preferred
• High school diploma required; Bachelor's degree preferred

Responsibilities

• Manage assigned customers and handle last mile activities to ensure timely delivery and accuracy; coordinate with CST, transportation, merchandising, and contract sales teams
• Liaise with local contract sales to implement direction and best practices
• Utilize CRM for account management, tasks, and data accuracy
• Build and maintain customer relationships; visit customers in person as needed
• Escalate issues with internal and external stakeholders as required

Skills

Customer service

CRM tools

Account management

MS Office

Cross-functional

Communication skills

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

Company:

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Sales Territory: None

Zip Code: 30337

Travel Percentage: Up to 50%

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Summary:

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.

This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Duties and Responsibilities:

• Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
• Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
• Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
• Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
• Able to have challenging conversations with internal and external stakeholders
• Responsible for appropriate escalation as needed

Education Required:

High school diploma

Education Preferred:

Bachelors degree

Experience Required:

3+ years prior outside foodservice account management or B2B sales experience

Experience Preferred:

5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background

Licenses/Certifications Required:

Valid driver's license with a driving record that meets Company insurability standards

Skills and Abilities:

• Knowledge of Sysco Products, ordering procedures and credit terms
• Proficient with customer service management and able to partner cross-functionally
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
• Able to thrive in a fast-paced and changing work environment
• Expert in Microsoft Office
• Continuously learn existing and new Sysco technologies
• Demonstrated experience with and working knowledge of Sysco customers, preferred

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements:

May need to travel to visit local customers

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affianative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.