Account Manager

Sysco Corp.; College Park (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Sysco Corp. in Georgia seeks an account manager to nurture local customer relationships and enhance the customer experience. You will partner with CST, National Sales and Local Sales to deliver service excellence and drive outcomes.

Responsibilities include owning relationships with new and existing accounts, supporting last mile activities, and resolving issues quickly while coordinating with transportation, back office, and contract sales teams.

Qualifications

• 3+ years outside foodservice account management or B2B sales experience.
• Bachelor's degree preferred; high school diploma required.

Responsibilities

• Manage assigned customers/concepts and handle last mile activities to ensure product timely delivery; partner with CSM, transportation, merchandising, and contract sales teams.
• Liaise with local contract sales to implement direction and best practices via GSC; model best practice.
• Use CRM tool for account management including tasks, cross-team communication, and data accuracy.
• Build and maintain customer relationships; visit customers in person as needed.
• Handle challenging conversations with internal and external stakeholders.
• Escalate appropriately when required.

Skills

Customer service

Cross-functional

CRM software

MS Office

Communication

Project management

Education

High school diploma

Bachelor's degree

Tools

CRM system

MS Office

Email collaboration tools

Job description

Job Summary

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.

Job Summary

This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience. This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Duties And Responsibilities

• Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
• Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
• Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
• Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
• Able to have challenging conversations with internal and external stakeholders
• Responsible for appropriate escalation as needed

Education Required

• High school diploma

Education Preferred

• Bachelors degree

Experience Required

• 3+ years prior outside foodservice account management or B2B sales experience

Experience Preferred

• 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background

Licenses/Certifications Required

• Valid driver’s license with a driving record that meets Company insurability standards

Skills And Abilities

• Knowledge of Sysco Products, ordering procedures and credit terms
• Proficient with customer service management and able to partner cross-functionally
• Ability to manage end to end initiatives through challenging deadlines
• Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
• Able to thrive in a fast-paced and changing work environment
• Expert in Microsoft Office
• Continuously learn existing and new Sysco technologies
• Demonstrated experience with and working knowledge of Sysco customers, preferred

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements

May need to travel to visit local customers