GENERAL SUMMARY
The Food Service Worker is responsible for performing routine general service tasks in the kitchen, dining room, dish room areas, and other assigned areas in accordance with Children’s Hospital of The King’s Daughters (CHKD) company policy/procedures, federal, state, and local regulations. Provides all necessary equipment and supplies; maintains sanitation of all service areas and equipment. Reports to department leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintains a courteous, professional relationship with all organizational staff, patients, families, and guests.
- Sets up and dismantles assigned workstations (hot food, cold food, salad bar, coffee station) to ensure smooth operations.
- Stocks and maintains condiment areas, replenishes paper and china supplies, fills beverage machines, and brews coffee.
- Sets up, operates, cleans, and dismantles dish machines.
- Maintains merchandising in-service areas and replenishes vending machines.
- Stores food in designated areas following wrapping, dating, food safety, storage, and rotation procedures.
- Performs continuous cleanup of work areas, equipment, and utensils.
- Works on serving line and in the dish room as needed (scrapping trays, loading/unloading dish machine, sorting silverware).
- Cleans tables, counters, kitchen equipment, and sweeps/mops floors.
- Assists with catering events when necessary.
- Handles waste disposal and transports waste to appropriate disposal areas.
- Conducts work within HACCP guidelines and adheres to all sanitation procedures.
- Follows all safety regulations, including OSHA and other local, state, and federal laws.
- Recognizes and responds to guests’ specific needs.
- Adheres to company policies, standards of operation, and Employee Handbook.
- Sustains records and documentation for regulatory compliance and company policies.
- May perform any department position with proper instruction, guidance, or training.
- Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications: None
- Preferred Licenses and/or Certifications: None
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience: High school diploma or equivalent; completion of all education, licenses, training, and certifications at the time of hire.
- Preferred Education and Experience: Prior food service experience is preferred.
Required Knowledge, Skills, and Abilities
- Excellent time management skills, ability to prioritize, work independently and in a team, and problem-solve in a fast-paced environment.
- Strong organizational and critical thinking skills with attention to detail and accuracy.
- Ability to work effectively within the role, department, and organization.
- Motivated, enthusiastic team player who takes initiative.
- Strong verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals at various organizational levels.
- Security Clearance for Children’s Pavilion: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
WORKING CONDITIONS
Noise and distractions typical of a kitchen/food service environment, with exposure to cold and hot temperatures, and potential hazards like cuts or burns.
PHYSICAL REQUIREMENTS
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