Food Service Supervisor - Assistant Manager

UMBC; Baltimore, Northern (MD, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Temporary position

6-month contract

UMBC campus location

Job summary

UMBC's OCA Mocha space seeks a Food Service Supervisor - Assistant Manager to oversee daily café operations on campus. You will guide shift teams, ensure quality and safety, and support the General Manager during service hours.

Responsibilities include coordinating workflow, handling POS transactions, maintaining inventory, and training staff on SOPs. This temporary role offers a 6‑month contract with renewal possibilities and a competitive hourly rate.

Qualifications

• Education requirement: High School Diploma or GED.
• Experience in café/food service, hospitality, or retail.
• Ability to stand for long hours and lift up to 30 pounds.

Responsibilities

• Coordinate daily café operations and guide team on shifts.
• Handle customer transactions and address inquiries.
• Enforce health, safety, and university policies.
• Monitor inventory, quality, and shift notes; report concerns.
• Onboard and train staff on SOPs and quality standards.

Skills

Lead supervisory experience

Customer service experience

Education

High School Diploma or GED

Job description

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Food Service Supervisor - Assistant Manager

Job no: 495378
Work type: Staff Full-time, Temporary (Hourly)
Location: UMBC Campus
Categories: Food Service

Department:

OCA Mocha is a unique, multi-purpose community space designed to foster connection between the University of Maryland, Baltimore County (UMBC) and neighboring southwestern Baltimore County communities.

The space brings two initiatives under one roof:

OCA (Opportunities for Community Alliances): Serves as UMBC's community hub, featuring an art gallery, performance stage, meeting room, and offices. OCA connects university resources to the public through programming, arts, outreach, and a student internship program.

Mocha: The vibrant coffee shop at the heart of the space, owned and operated by UMBC.

Responsibilities:

Position Summary

The Food Service Supervisor - Assistant Manager coordinates daily café operations by upholding high operational, customer service, and food safety standards while providing hands‑on guidance to team members during assigned shifts. Supporting the General Manager, this role keeps shifts running efficiently by delegating tasks, managing workflow, operating POS transactions, and serving as the primary point of contact for operational needs during service hours.

Primary Responsibilities

Shift Coordination & Workflow (30%): Lead floor operations, assign daily tasks, adjust workflow to meet volume demands, and support Baristas, Service Leads, and Product Leads during active shifts.

Direct Customer Service Execution (25%): Prepare food and specialty beverages, process point-of-sale (POS) customer transactions, and address customer inquiries or concerns promptly.

Compliance & Shift Safety (20%): Enforce strict compliance with Health Department regulations and University policies regarding food safety, sanitation, cash handling, opening/closing tasks, and shift transition procedures.

Operational Monitoring & Reporting (15%): Track station readiness, inventory levels, product quality, and team timekeeping; document shift notes and elevate operational concerns to management.

Staff Training & Quality Control (10%): Onboard and train staff on standard operating procedures while actively reinforcing quality standards for both food and service.

Required Minimum Qualifications:

• Education: High School Diploma or GED.
• Prior experience within a café, food service, hospitality, or retail environment.
• Physical Requirements: Ability to stand for extended periods during shift hours and lift up to 30 pounds.

Preferred Qualifications:

Experience: Prior experience in a lead, supervisory, or trainer role within a café, food service, hospitality, or retail environment.

A background check will be required.

Screening of Applications Begins:

Hourly Salary Rate: $21

The above salary rate represents the University's good faith and reasonable estimate of possible compensation at the time of posting.

Hours:

Hours: Full-time

Additional Information:

Additional Information: This is a temporary position. Initial contract is for 6 months with the possibility of renewal.

Equal Opportunity Statement: UMBC is an Affriative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization

Work Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Sep 23 2026 09:00 Eastern Daylight Time
Applications close: