Food Service Supervisor - Assistant Manager

UMBC: Recent Jobs; Baltimore (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

UMBC is seeking a Food Service Supervisor – Assistant Manager for the OCA Mocha café. You will coordinate daily café operations, uphold food safety standards, and provide hands-on guidance to team members during shifts, supporting the General Manager to keep service running smoothly.

Responsibilities include shift coordination, direct customer service, compliance, monitoring, and staff training. The position is full-time, temporary for 6 months with potential renewal, paying $21 per hour; 6

Qualifications

• Education: High School Diploma or GED.
• Experience in cafe, food service, hospitality or retail.
• Ability to stand for extended periods and lift up to 30 pounds.

Responsibilities

• Lead shift operations and coordinate tasks to meet demand.
• Process POS transactions and address customer inquiries promptly.
• Enforce health, safety and cash-handling policies.
• Monitor station readiness, inventory, and timekeeping.
• Onboard and train staff on standard procedures and quality.

Skills

Food service experience

Supervisory experience

Customer service

Education

High School Diploma or GED

Job description

OCA Mocha

OCA Mocha is a unique, multi-purpose community space designed to foster connection between the University of Maryland, Baltimore County (UMBC) and neighboring southwestern Baltimore County communities.

The space brings two initiatives under one roof:

• OCA (Opportunities for Community Alliances): Serves as UMBC's community hub, featuring an art gallery, performance stage, meeting room, and offices. OCA connects university resources to the public through programming, arts, outreach, and a student internship program.

• Mocha: The vibrant coffee shop at the heart of the space, owned and operated by UMBC.

Responsibilities

Position Summary

The Food Service Supervisor – Assistant Manager coordinates daily café operations by upholding high operational, customer service, and food safety standards while providing hands-on guidance to team members during assigned shifts. Supporting the General Manager, this role keeps shifts running efficiently by delegating tasks, managing workflow, operating POS transactions, and serving as the primary point of contact for operational needs during service hours.

Primary Responsibilities

• Shift Coordination & Workflow (30%): Lead floor operations, assign daily tasks, adjust workflow to meet volume demands, and support Baristas, Service Leads, and Product Leads during active shifts.

• Direct Customer Service Execution (25%): Prepare food and specialty beverages, process point-of-sale (POS) customer transactions, and address customer inquiries or concerns promptly.

• Compliance & Shift Safety (20%): Enforce strict compliance with Health Department regulations and University policies regarding food safety, sanitation, cash handling, opening/closing tasks, and shift transition procedures.

• Operational Monitoring & Reporting (15%): Track station readiness, inventory levels, product quality, and team timekeeping; document shift notes and elevate operational concerns to management.

• Staff Training & Quality Control (10%): Onboard and train staff on standard operating procedures while actively reinforcing quality standards for both food and service.

Required Minimum Qualifications

• Education: High School Diploma or GED.
• Prior experience within a café, food service, hospitality, or retail environment.
• Physical Requirements: Ability to stand for extended periods during shift hours and lift up to 30 pounds.

Preferred Qualifications

Experience: Prior experience in a lead, supervisory, or trainer role within a café, food service, hospitality, or retail environment.

Background Screening Statement

A background check will be required.

Screening of Applications Begins

Open until filled.

Salary

Hourly Salary Rate: $21

The above salary rate represents the University’s good faith and reasonable estimate of possible compensation at the time of posting.

Hours

Full-time

Type

Temporary, Contingent I

Additional Information

This is a temporary position. Initial contract is for 6 months with the possibility of renewal.

Benefits

Benefits Summary

FLSA Status

Nonexempt

Equal Opportunity Statement

UMBC is an Aff…

Title IX

As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex.

Accommodation

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization

As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: Sep 23 2026 09:00 Eastern Daylight Time
Applications close: