Food Service Supervisor - Aroma Joes

Global Partners LP; Newport (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Aroma Joe's is seeking a Shift Leader to assist team leaders in daily operations while ensuring a fun and positive atmosphere for both employees and customers. This role involves mastering recipes, delivering exceptional customer service, and supporting team training initiatives.

Qualifications

• Being someone co-workers look up to and respect.
• Ability to master recipes and tailor products to customer needs.
• Willingness to learn and grow.

Responsibilities

• Assisting TL in daily operations.
• Providing a personalized experience to every customer.
• Performing basic Barista tasks daily.

Skills

Positive Energy

Customer Service

Teamwork

Problem Solving

Communication

Job description

Job Description:

SHIFT LEADER

Aroma Joe's is in the business of fueling the modem world. Our Baristas provide a personal customer experience that is always upbeat, lively, fun, and energetic. This is a place that energizes your day, feeds your passions, and brings people together. The goal every day is to make sure everyone leaves a little happier. Aroma Joe's Shift Leaders assist TL's with daily operations and help identify areas of improvement as well as achievements TL's may miss. Shift Leaders help maintain a positive work environment that creates happy employees and customers.

YOU'RE KNOWN FOR:

• Being someone your co-workers look up to, respect, and naturally come to with questions.
• Your ability to master recipes and individually tailor products to customer needs.
• Providing an animated and personalized experience to every customer.
• Emitting a contagious, positive energy and attitude.
• Your fun, outgoing personality and great smile.
• Being fair and consistent in your principles.
• Your flexibility with scheduling.
• Willingness to learn from upper Management and desire to grow with Aroma Joe's.
• Being professional and responsible.
• Leaving emotions out of professional environment.

YOU'RE GOOD AT:

• Giving positive and negative feedback and providing solutions.
• Remembering recipes, procedures, names, and faces.
• Delivering information in an organized manner.
• Practicing patience when facing a difficult task.
• Providing above and beyond customer service.
• Problem solving and adapting to situations.
• Working in a fast-paced environment.
• Communicating clearly and with tact.
• Active watching and listening.
• Making recommendations.
• Working in a team setting.
• Working under pressure.
• Talking to new people.
• Leading by example.
• Anticipating needs.
• Meeting deadlines.

A DAY IN THE LIFE:

• Finding ways to support your TL, team, customers, and community that exceed expectations.
• Communicating with TL on various topics.
• All basic Barista tasks are still performed daily.
• Assisting TL with placing inventory orders.
• Performing equipment maintenance.
• Supporting CT's with training needs.
• Assisting with Daily deposits, etc.
• Weekly inventory count.
• First point of contact when TL unavailable.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.