Food Service Supervisor - Aroma Joes

Global Partners LP; Newport (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and energetic team at a forward-thinking company where your enthusiasm and leadership can shine! As a Shift Leader, you will play a crucial role in creating a positive atmosphere for both employees and customers. Your responsibilities will include supporting your Team Leader, ensuring exceptional customer service, and fostering a collaborative work environment. This role offers a unique opportunity to grow and make a meaningful impact while working in a fast-paced setting. If you're ready to lead by example and bring joy to others, this is the perfect position for you!

Qualifications

• Ability to provide exceptional customer service and lead a team effectively.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Support Team Leaders and assist with daily operations.
• Perform basic Barista tasks and maintain equipment.
• Communicate effectively with team and customers.

Skills

Customer Service

Team Leadership

Problem-Solving

Communication

Flexibility

Time Management

Job description

Job Description: SHIFT LEADER

Aroma Joe's is in the business of fueling the modern world. Our Baristas provide a personal customer experience that is always upbeat, lively, fun, and energetic. This is a place that energizes your day, feeds your passions, and brings people together. The goal every day is to make sure everyone leaves a little happier. Aroma Joe's Shift Leaders assist Team Leaders (TLs) with daily operations, help identify areas for improvement, and recognize achievements that TLs may overlook. Shift Leaders help maintain a positive work environment that creates happy employees and customers.

YOU'RE KNOWN FOR:

• Being someone your co-workers look up to, respect, and naturally come to with questions.
• Your ability to master recipes and tailor products to customer needs.
• Providing an animated and personalized experience to every customer.
• Emitting contagious, positive energy and attitude.
• Your fun, outgoing personality and great smile.
• Being fair and consistent in your principles.
• Your flexibility with scheduling.
• Willingness to learn from upper management and grow with Aroma Joe's.
• Being professional and responsible.
• Leaving emotions out of the professional environment.

YOU'RE GOOD AT:

• Giving positive and negative feedback with solutions.
• Remembering recipes, procedures, names, and faces.
• Delivering information in an organized manner.
• Practicing patience when facing difficult tasks.
• Providing above-and-beyond customer service.
• Problem-solving and adapting to situations.
• Working in a fast-paced environment.
• Communicating clearly and tactfully.
• Active observation and listening.
• Making recommendations.
• Working in a team setting.
• Working under pressure.
• Talking to new people.
• Leading by example.
• Anticipating needs.
• Meeting deadlines.

A DAY IN THE LIFE:

• Supporting your TL, team, customers, and community to exceed expectations.
• Communicating with TL on various topics.
• Performing all basic Barista tasks daily.
• Assisting TL with inventory orders.
• Performing equipment maintenance.
• Supporting Customer Team Members (CTs) with training needs.
• Assisting with daily deposits, etc.
• Conducting weekly inventory counts.
• Being the first point of contact when TL is unavailable.

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply—even if you don't meet every qualification. We embrace diverse perspectives, backgrounds, and experiences.

Global Partners LP is an equal opportunity employer. We foster a culture where ideas from all individuals help us grow, move, and thrive. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other legally protected characteristic. If you require accommodations to apply, please contact our recruiting department at 781-891-4000.

*Disclaimer: At Global Partners, we do not use lie detector tests for employment decisions. We comply with all applicable laws. In Massachusetts, requiring or administering a lie detector test as a condition of employment is illegal. Violations may result in criminal and civil penalties.