Food Service - Supervisor

SSA Group; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

SSA Group is seeking a Food Service Supervisor at the Maryland Zoo in Baltimore. This role involves overseeing daily operations, ensuring guest satisfaction, and leading a team to maintain high service standards. Candidates should possess strong leadership and communication skills, with a focus on inclusivity and sustainability. The position requires flexibility in hours and the ability to multitask effectively in a fast-paced environment.

Qualifications

• 1-2 years of quick service management or supervisory experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure location is stocked and staffed for daily operations.
• Oversee operational duties to meet service and quality standards.
• Assign duties to associates and coach them through tasks.

Skills

Interpersonal Skills

Leadership

Problem-Solving

Organizational Skills

Multitasking

Education

Any Educational Background

Job description

Maryland Zoo in Baltimore, Baltimore, Maryland, United States of America

Job Description

Posted Saturday, May 17, 2025 at 5:00 AM

Who are we:

SSA Group collaborates with zoos, aquariums, museums, and other cultural attractions to integrate dining, retail, admissions, and more. We aim to increase revenue opportunities for our partners across the United States. With 50 years of experience, SSA has refined industry practices and pioneered innovative solutions. Our focus areas include sustainability, inclusivity, and innovation, transforming the cultural attraction industry.

SSA was founded by families, for families, with a strong sense of dedication. We customize industry best practices for each partner to continually raise standards, supporting the mission of our partners because their guests and communities deserve the best.

Reports to: Food Service Operations Manager(s)

Responsibilities

1. Perform SSA EXTRA Guest Service steps to ensure a memorable experience for every guest and client.
2. Ensure the location or zone is adequately stocked, prepped, and staffed for daily operations, working with direct reports to fill staffing as necessary.
3. Oversee operational duties of the location or zone, ensuring quick service, food safety, quality, availability, merchandising, and guest service standards are met and exceeded.
4. Support the preparation of daily prep and item lists, delegating tasks to employees as needed.
5. Assist in supporting operations and filling gaps to ensure smooth service.
6. Assign duties to associates, coaching them through projects, daily tasks, and guest interactions.
7. Respond actively and efficiently to guest feedback.
8. Maintain intermediate food and beverage knowledge, including safe food temperatures, FIFO product rotation, sanitation, storage, labeling, and safe alcohol service.
9. Keep storage areas and back dock spaces organized within the designated zone.
10. Conduct daily check-ins with outlets, ensuring communication of preshift meetings to team members across zones.
11. Control waste by maintaining proper prep levels and tracking waste through logs.
12. Ensure consistency in product quality and serve products according to standards set by the operations and culinary teams.
13. Create and communicate plans for the next day regarding staffing, prep, and tasks with direct reports.
14. Implement proper merchandising of products as directed by the Operations team.
15. Monitor and control production of zone-specific items like popcorn, cotton candy, bottled beverages, etc.
16. Oversee personnel duties, including training new employees, issuing performance reviews, coaching, and managing breaks.
17. Inspect equipment and perform routine maintenance and cleaning as needed.
18. Assist the team to complete tasks efficiently, ensuring timely completion of all duties.
19. Supervise in accordance with all applicable laws and regulations.
20. Perform other necessary tasks as assigned.
21. Maintain a clean, safe, and organized work environment.
22. Uphold and demonstrate understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills for articulating with the General Manager and team members.
• Proven leadership skills with an understanding of team building and development, fostering partnerships with other managers.
• Excellent problem-solving and decision-making skills, with organizational abilities.
• Ability to multitask, pay attention to detail, analyze, plan, and lead.
• Flexibility to work in a fast-paced environment.
• Personable, professional, upbeat, energetic, proactive, and tactful.
• Basic computer skills for office functions.
• Physical ability to stand for long periods and handle boxes (10-35 lbs) as needed.
• Availability to work varied hours, including nights, weekends, and holidays.

IDEA + Belonging

• Promote inclusivity and support within the team, fostering networking across units.
• Focus on removing barriers and empowering growth for team members.
• Lead by example in sustainability and conservation efforts, sharing knowledge and opportunities for teaching.
• Engage in community efforts and outreach activities.

Previous Experience

• 1-2 years of quick service management or supervisory experience preferred.
• All educational backgrounds are eligible.

This list is not exhaustive. SSA Group reserves the right to revise the job description or assign different tasks as circumstances change, such as emergencies, staffing changes, workload, or technological developments.

SSA Group, LLC. is an equal opportunity employer committed to diversity and inclusion. We value a team that reflects various backgrounds, perspectives, and skills. A diverse team enhances our collective impact.