Food Service Operations Lead — Guest Experience & Training

Ssa-Group; Honolulu (HI); On-site; USD 62,000 - 85,000; Full time

Job summary

SSA is seeking an Assistant Food Service Operations Manager for our Hawaii location. The role supports front-of-house and food service operations, helps implement systems, and contributes to season planning and guest experience excellence.

The position reports to the Food Service Operations Manager and General Manager, focusing on staffing, training, compliance, and maintaining SSA’s 452 Hospitality standards across all units.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership and team-building abilities.
• Excellent problem solving and decision-making.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support implementation of operational systems, processes and policies in support of the organization's mission, business needs, client & SSA expectations.
• Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Supports department financial forecasts as necessary, information flow and management, business processes and organization planning. Supports oversight of merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintains quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Supportive role in the responsibility of the day to day functions of all food services and programs. With specific focus to front of house operations.
• Support facilitation of the maintenance and repairs of facility and equipment.
• Maintains a close relationship with the client's staff to ensure a positive working relationship.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
• Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
• Supports management of all operational functions of the Food Department.
• Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Manage employees in accordance with State and Federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job description

SSA is seeking an Assistant Food Service Operations Manager for our Hawaii location. The role supports front-of-house and food service operations, helps implement systems, and contributes to season planning and guest experience excellence.

The position reports to the Food Service Operations Manager and General Manager, focusing on staffing, training, compliance, and maintaining SSA’s 452 Hospitality standards across all units.