Food Service & Customer Experience Specialist

H-E-B; Austin (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

H-E-B in Austin is seeking a Food Service Representative to keep the department well-stocked, well-maintained, and focused on delivering superior customer service. You will prepare, package, and merchandise fresh products daily while ensuring food safety standards are met.

You will assist customers, answer questions, rotate stock, and support bakery, deli, and prepared foods sections as required in a fast-paced retail environment.

Qualifications

• Strong customer service skills
• Excellent communication and interpersonal abilities
• Good reading and writing skills
• Strong planning and organizing abilities
• Ability to work in a fast-paced environment
• HS Diploma or GED or equivalent
• Completion of Company Orientation
• Food safety and sanitation training upon hire

Responsibilities

• Provide superior customer service and answer product questions.
• Take orders from customers by telephone or in person.
• Prepare, package, and merchandise fresh products daily.
• Rotate and cull products to maintain quality and freshness.
• Use suggestive selling techniques to meet customer needs.
• Maintain cleaning, sanitation, and food safety standards in the department.
• Support bakery, deli, and prepared foods as needed and follow designated procedures.

Skills

Customer service

Communication

Reading & writing

Planning & organizing

Fast-paced environment

Basic computer knowledge

Education

HS Diploma or GED or equivalent

Completion of Company Orientation

Job description

H-E-B in Austin is seeking a Food Service Representative to keep the department well-stocked, well-maintained, and focused on delivering superior customer service. You will prepare, package, and merchandise fresh products daily while ensuring food safety standards are met.

You will assist customers, answer questions, rotate stock, and support bakery, deli, and prepared foods sections as required in a fast-paced retail environment.