Fresh Foods Customer Service Specialist

H-E-B; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

H-E-B in Austin, TX is seeking a Food Service Representative to keep a well‑stocked, well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh products daily, and ensure food safety standards are met.

Responsibilities include assisting customers, taking orders, using suggestive selling, and maintaining display cases. This role involves physical tasks and requires excellent communication in a fast-paced retail environment.

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
• HS Diploma or GED or equivalent.
• Strong customer service skills.
• Excellent reading and writing skills.
• Good planning and organizing abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide superior customer service, take orders by phone or in person, and answer product questions.
• Prepare, package, and merchandise fresh products daily while maintaining food safety standards.
• Use suggestive selling techniques and basic product knowledge to meet customer needs.
• Clean and sanitize display cases and operate/maintain equipment.
• Follow department and store operating procedures.

Skills

Strong customer service

Communication and interpersonal

Reading and writing

Planning and organizing

Fast-paced environment

Computer systems knowledge

Education

HS Diploma or GED or equivalent

Job description

H-E-B in Austin, TX is seeking a Food Service Representative to keep a well‑stocked, well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh products daily, and ensure food safety standards are met.

Responsibilities include assisting customers, taking orders, using suggestive selling, and maintaining display cases. This role involves physical tasks and requires excellent communication in a fast-paced retail environment.