Guest Service Associate (PRIME) (Part-Time)

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ is seeking a part-time Guest Service Associate to deliver outstanding service at the bar/restaurant level. You will greet guests, handle orders via POS, and maintain knowledge of offerings to answer questions with accuracy.

Ideal candidates have a high school diploma and prior experience in fast-paced hospitality. Valid health and safety certifications and reliable attendance are required to ensure smooth operations.

Qualifications

• Provides excellent guest service experiences to internal and external guests.
• Delivers quick, friendly and professional service to casino guests.
• Communicates estimated wait times clearly to guests.
• Maintains knowledge of Food & Beverage offerings to answer questions accurately.
• Handles orders and purchases through POS system with accuracy.

Responsibilities

• Promote and provide excellent guest service experiences.
• Provide quick, attentive, friendly and professional service to casino guests.
• Communicate wait times clearly to guests when applicable.
• Anticipate guest needs and maintain product knowledge.
• Process food and beverage orders via POS system and ensure accuracy.

Skills

Guest service

Telephone etiquette

Cash handling

Team collaboration

GILA WAY awareness

Education

High School Diploma or equivalent

Tools

POS system

Job description

Closing Date: September 9th, 2026 at 4:00 PM

Pay Rate: $18.00 per hour

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Provides quick, attentive, positive, friendly and professional service to casino guests while communicating in clear and concise manner.
• Communicates accurately with guests regarding approximate wait times, if applicable.
• Observes guests and anticipates needs. Builds and maintains knowledge of food and beverage offerings to ensure all questions answered appropriately and accurately.
• Efficiently processes food and beverage orders and purchases through Point of Sale (POS) system.
• Maintains the accountability and security of their individual cash drawer.
• Stocks and cleans workstation/venue to ensure presentable products.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.