Food & Beverage Manager

Omni Hotels & Resorts; Bretton Woods (NH); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Relocation Assistance for salaried Mgr

Guest gym access

6 Paid Holidays

Weekly pay cycle

Complimentary meals in cafeteria

Résumé du poste

Omni Hotels & Resorts in Bretton Woods, NH is seeking a Restaurant Manager to lead service excellence, supervise staff, manage reservations, and uphold Omni Food and Beverage standards.

You will monitor guest satisfaction, control costs, coordinate dining room operations, and ensure smooth service during all shifts.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Responsabilités

• To consistently insure the maximum guest information in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Insure that service personnel follow service scenario.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• To maintain a consistently smooth running operation.
• Service staff on duty as scheduled.
• Coordinate all functions in dining room during service.
• To monitor and critique the quality and consistency of the food product.
• Continuously check food quality and presentation coming from kitchen.
• Monitor guest satisfaction and comments regarding food.
• Reservations reviewed on a daily basis.

Description du poste

What’s in it for me?

Perks:

• Relocation Assistance for salaried Managers relocating 50+ miles away
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

To ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Essential Functions:

• To consistently insure the maximum guest information in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Insure that service personnel follow service scenario.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• To maintain a consistently smooth running operation.
• Service staff on duty as scheduled.
• Side-stands fully stocked with equipment.
• All side-work complete.
• Coffee, and roll warming equipment functioning.
• Insure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• To monitor and critique the quality and consistency of the food product.
• Continuously check food quality and presentation coming from kitchen.
• Monitor guest satisfaction and comments regarding food.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Reservations reviewed on a daily basis.
• Reservations checked against the VIP list from the front desk.
• All special attention details handled properly.
• To maintain the physical atmosphere and cleanliness of the restaurant.
• Staff’s uniform and appearance meet specifications.
• Tabletops set to specifications.
• All menus inspected daily by hostess.
• During service, constantly inspect tabletops, side-stations and tray stands.
• All equipment in good condition and clean.
• All work areas maintained neat, orderly and clean.
• All lights and music adjusted appropriately for each meal period.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Administrative responsibilities:
  • Monthly budget
  • Monthly volume forecast
  • Weekly volume forecast
  • Weekly schedule
  • Staffing requirements
  • Weekly payroll forecast
  • Payroll computation
  • Food requisitioning
  • Assist in end-of-month inventory
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting.
• Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
  • Reconciliation/deposits
  • Charge procedures
  • House charge procedures
  • Check control
  • Walkouts
  • Meal period change
  • Reports
  • Abstracts
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws. Specifically:
  • Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
  • Prohibiting sale of liquor to minors.
• Perform any and all other duties assigned and/or required by management.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Qualifications:

• Must be available to work flexible hours to include nights, weekends, and holidays.