Food Safety Specialist

Zep Inc.; Atlanta (GA); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated account service representative to manage customer accounts across various sectors. This role emphasizes problem-solving and customer service, requiring significant travel to meet client needs. Candidates should be self-motivated and possess a strong understanding of the food and beverage industry. The company fosters a supportive environment, promoting career growth and offering competitive benefits. Join this dynamic team and help make the planet cleaner and safer through innovative cleaning solutions.

Qualifications

• Experience in the food and beverage industry is preferred.
• Understanding of Microsoft programs and ability to create reports.

Responsibilities

• Servicing customer accounts with significant travel required.
• Collaboration with colleagues to provide customer solutions.

Skills

Customer Service

Problem Solving

Independence

Team Collaboration

Knowledge of Cleaning Chemicals

Education

Experience in Food and Beverage Industry

Understanding of Microsoft Programs

Job description

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep, Enforcer, Misty, TimeMist, TimeWick, and Country Vet. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Job Description:

Summary:

This position is responsible for the servicing of accounts which will range in size. The ideal candidate must use all available resources to present solutions and resolve issues with assigned accounts. This position will require significant travel in the calendar year.

Primary Duties:

• Servicing of customer accounts
• Large accounts will require 2-4 visits a month and each visit may extend 2-3 days.
• Service hours for large accounts will range from 8-10 hours per visit followed by 2-4 hours for report writing and summation of the visit.
• Medium accounts will require 6-8 hours per visit followed by an additional 2-4 hours of report writing and summation of the visit.
• Small accounts require 1 visit per month with service hours at a minimum of 2-6 hours per visit followed by an additional 1-2 hours for report writing and summation of the visit.
• Travel is required and will average 35,000 to 60,000 miles per year.
• Days on road will average 3-5 days per week.
• Responsible for servicing established accounts while developing new business growth.
• Collaboration with other colleagues to provide a team approach to customer service.
• Use of all resources available to present solutions and resolve issues to satisfy client needs.

Qualifications

• Experience in the food and beverage industry is preferred
• Understanding of Microsoft programs and ability to create and generate reports
• Ability to work independently
• Self-motivated
• Knowledge of basic cleaning functions and chemicals
• Excellent driving record
• Ability to work well in a team environment

Our Values

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.
• Passion for Problem Solving : We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers’ and consumers’ lives better.
• Empowerment : We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome
• Expertise : We create innovative solutions and partnerships that are relevant to service our communities and customers.
• Doing the Right Thing : We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.

About Us

At Zep Inc., we believe in fostering an environment that enables our associates to grow and achieve their ideal career goals.

Zep associates are the company’s most important asset, and they form the foundation of our unique competitive advantage. Our success depends entirely on the strength of our talent pipeline, which we are constantly looking to expand through new hires and the integration of newly acquired operations and assets. Whether championing our brands, developing new products or working towards the company's long-term growth aspirations, quality associates create the framework for our success.

Our shared vision attracts and unifies an extraordinary group of people across the company, while our recruitment and development philosophy to “build from within” fosters a sense of work ethic and trust across our workforce. The combination of our commitment to maintaining a safe working environment, excellent career advancement opportunities and competitive benefits packages makes Zep an exciting organization for those professionals seeking not just a job, but a life-long career.