Food Runner - Hotel Cleveland, Autograph Collection

Coury Hospitality; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Reindeer Alley - Hotel Cleveland, operated by Coury Hospitality, seeks a Food and Beverage Runner to connect our bartenders with guests in a fast-paced, luxury speakeasy environment. You will deliver cocktails, beverages, and small bites to tables with accuracy and hospitality.

You will help maintain glassware, stock the bar, and support opening/closing duties, all while contributing to a seamless guest experience in a dynamic setting.

Responsibilities

• Prompt Delivery: Transport food and drinks from bar/kitchen to guest tables, ensuring correct orders reach guests timely.
• Menu Knowledge: Basic understanding of cocktail menu, ingredients, and garnishes to answer brief inquiries on delivery.
• Guest Interaction: Provide polite, discreet, professional service aligned with elevated hospitality.
• Glassware Care: Collect, wash, polish, and organize high-end glassware to keep bar stocked.
• Stocking & Prep: Replenish bar supplies including ice, garnishes, napkins, straws, and backbar inventory.
• Table Bussing: Clear glasses, napkins, and small plates to keep seating clean.
• Closing & Opening Duties: Assist with pre-shift prep and post-shift cleaning and organization.

Job description

Job Overview

We are seeking a fast-paced, detail-oriented, and reliable Food and Beverage Runner to join our team at Reindeer Alley - Hotel Cleveland, an exclusive craft speakeasy. In this role, you will serve as the crucial link between our talented mixologists and our guests.

Your main priority will be delivering freshly crafted cocktails, beverages, and small bites to guest tables promptly and accurately while maintaining a pristine, welcoming atmosphere. If you thrive in a dynamic, high-energy environment and have a passion for hospitality, we’d love to meet you!

Key Responsibilities

Beverage Delivery & Guest Service

• Prompt Delivery: Transport food and drinks seamlessly from the bar/ kitchen to guest tables, ensuring correct orders reach the right guests in a timely manner.
• Menu Knowledge: Maintain a basic understanding of our cocktail menu, ingredients, and garnish arrangements to answer brief guest inquiries upon delivery.
• Guest Interaction: Provide polite, discreet, and professional service aligned with our speakeasy's elevated standard of hospitality.

Bar Support & Maintenance

• Glassware Care: Assist with collecting, washing, polishing, and organizing high-end cocktail glassware to ensure the bar remains continuously stocked.
• Stocking & Prep: Replenish bar supplies throughout the shift, including ice, garnishes, napkins, straws, mixers, and backbar inventory.
• Table Bussing: Clear empty glasses, napkins, and small plates from guest tables promptly to keep seating areas clean and uncluttered.
• Closing & Opening Duties: Assist floor and bar staff with pre-shift preparation and post-shift closing tasks, sanitization, and organization.

Other job duties as assigned