Server - Holiday Bar - Hotel Cleveland, Autograph Collection

Coury Hospitality; Cleveland (OH); On-site; USD 21,000 - 34,000; Part time

Job summary

Coury Hospitality seeks a seasonal Server for Reindeer Alley - Hotel Cleveland, a craft speakeasy Holiday Bar. You will provide attentive, polished service in a high-end setting, greeting guests, describing menus, and guiding wine and cocktail pairings.

You must maintain impeccable presentation, adhere to safety and service standards, and collaborate with kitchen and bar teams to ensure a seamless dining experience. Evening, weekend, and holiday shifts required.

Qualifications

• Experience in fine dining or upscale hospitality preferred.
• Must obtain and maintain required alcohol service permits (e.g., ServSafe Alcohol).
• Must obtain and maintain food service certifications (e.g., Food Handlers).
• Strong communication and interpersonal skills are essential.
• High attention to detail and ability to multitask in a fast-paced setting.
• Passion for hospitality and beverage knowledge, including wine and cocktails.

Responsibilities

• Greet guests warmly and guide them through a high-end dining experience.
• Demonstrate menu knowledge, allergens, and seasonal changes.
• Offer wine, cocktail, and non-alcohol pairings and pour wine per standards.
• Follow responsible alcohol service guidelines at all times.
• Execute fine dining service techniques and timely order delivery.
• Coordinate with kitchen and bar for seamless service flow.
• Maintain impeccable table maintenance and cleanliness.
• Anticipate guest needs and respond to special requests with discretion.

Skills

Fine dining

Strong communication

Multitasking

Attention to detail

Education

ServSafe Alcohol

Food safety certification

Job description

We are seeking a fast-paced, detail-oriented, and reliable seasonal Server to join our team at Reindeer Alley - Hotel Cleveland, an exclusive craft speakeasy Holiday Bar.

PRIMARY JOB DUTIES:

• Greet guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure
• Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes
• Offer thoughtful recommendations for food and beverage pairings, including wine, cocktails, and non-alcoholic options
• Properly open, present, and pour wine according to fine dining standards
• Follow responsible alcohol service guidelines at all times
• Execute fine dining service techniques (tableside service, coursed meals, wine service, proper plate presentation)
• Accurately take and deliver orders following timing and coursing standards
• Collaborate closely with kitchen and bar teams to ensure seamless service flow
• Maintain impeccable table maintenance, including clearing, resetting, and crumb service
• Anticipate guest needs and provide unobtrusive, attentive service throughout the meal
• Handle guest concerns or special requests with discretion, empathy, and urgency

Follow all restaurant policies, service standards, and safety regulations

• Support team members and contribute to a culture of excellence and hospitali

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, task and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Prior experience in fine dining or upscale hospitality preferred
• Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent).
• Must obtain and maintain any required state or local food service certifications (e.g. Food Handlers Card, ServSafe certification, or equivalent)
• Strong communication and interpersonal skills
• High level of attention to detail and ability to multitask in a fast-paced environment
• Passion for hospitality, food, and beverage
• Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols
• Ability to remain calm, poised, and professional under pressure
• Flexible schedule, including evenings, weekends, and holidays
• Maintain a polished appearance and adhere to uniform and grooming standards
• Uphold cleanliness, organization, and sanitation standards in all service areas

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods
• Ability to lift and carry trays, dishes, glassware, and equipment (up to 25 lbs.)
• Manual dexterity for precise service techniques
• Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.