Food Runner: Fast-Paced Service & Guest Experience

Soho House & Co; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Care

401K

Paid Time Off

Career Development

Team Meal

Job summary

Soho House & Co is seeking a Food Runner to support the dining team in a fast-paced club environment. You will prepare tables, explain menus, and assist servers to ensure top-notch hand plated service for members and guests.

You will thrive under pressure, maintain professionalism, and help improve the overall dining experience while staying flexible for shifts, including weekends and holidays.

Qualifications

• Minimum of 2+ years’ experience in a similar role.
• Thrive in fast-paced, high-volume environments and remain calm under pressure.
• Hospitable and passionate about customer service; respectful to guests and colleagues.
• Able to demonstrate competency as outlined in training and Club School.

Responsibilities

• Refill water, clear dishes, crumb tables, replenish supplies and expedite orders.
• Accommodate guest requests or offer alternatives; advise management as needed.
• Work in a high-volume environment and support servers, Executive Chef and GM for seamless service.
• Ensure meals are plated and served correctly; maintain course timing.
• Follow health and safety policies and company procedures and applicable laws.
• Collaborate with team; assist with items from expo and service bar as needed.
• Keep server alley and expo area clean and stocked; know menu to make suggestions.

Skills

Experience

Customer service

Calm under pressure

POS knowledge

Hospitality

Job description

Soho House & Co is seeking a Food Runner to support the dining team in a fast-paced club environment. You will prepare tables, explain menus, and assist servers to ensure top-notch hand plated service for members and guests.

You will thrive under pressure, maintain professionalism, and help improve the overall dining experience while staying flexible for shifts, including weekends and holidays.