Runner - Soho House Chicago

Soho House & Co; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Care

401K

Paid Time Off

Career Development

Team Meal

Job summary

Soho House & Co is seeking a Food Runner to support the dining team in a fast-paced club environment. You will prepare tables, explain menus, and assist servers to ensure top-notch hand plated service for members and guests.

You will thrive under pressure, maintain professionalism, and help improve the overall dining experience while staying flexible for shifts, including weekends and holidays.

Qualifications

• Minimum of 2+ years’ experience in a similar role.
• Thrive in fast-paced, high-volume environments and remain calm under pressure.
• Hospitable and passionate about customer service; respectful to guests and colleagues.
• Able to demonstrate competency as outlined in training and Club School.

Responsibilities

• Refill water, clear dishes, crumb tables, replenish supplies and expedite orders.
• Accommodate guest requests or offer alternatives; advise management as needed.
• Work in a high-volume environment and support servers, Executive Chef and GM for seamless service.
• Ensure meals are plated and served correctly; maintain course timing.
• Follow health and safety policies and company procedures and applicable laws.
• Collaborate with team; assist with items from expo and service bar as needed.
• Keep server alley and expo area clean and stocked; know menu to make suggestions.

Skills

Experience

Customer service

Calm under pressure

POS knowledge

Hospitality

Job description

The role…
At Soho House a

The role…
At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.
A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range
$18.50—$18.50 USD