Food runner

Torsap Thai Kitchen; Mooresville (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

30% discount on Food and Beverage

Job summary

Torsap Thai Kitchen in Mooresville, North Carolina seeks a dedicated Food Runner to facilitate efficient food service. This position demands delivering food promptly to customers, ensuring all orders are accurate, and collaborating with kitchen staff. Candidates should be team-oriented, with at least 1 year of experience as a food runner. Benefits include a 30% discount on food and a positive work environment that values kindness and responsibility.

Qualifications

• 1 to 2 years as a server assistant.
• 1 year as a food runner.

Responsibilities

• Deliver food from kitchen to tables accurately and timely.
• Communicate effectively with kitchen and waitstaff.
• Assist in maintaining cleanliness in workspace.

Skills

Leadership

Creativity

Proactivity

Effective communication

High organizational sense

Sense of urgency

Job description

Food Runner

Food Runner plays a crucial role in ensuring the smooth and efficient flow of food service in the restaurant. This role involves delivering food from the kitchen to the customers' tables in a timely and organized manner. The Food Runner collaborates closely with the kitchen and waitstaff to provide a seamless dining experience for patrons.

Responsibilities

• Collect prepared food items from the kitchen and ensure their accuracy and completeness.
• Deliver food orders to the appropriate tables while adhering to proper serving etiquette.
• Communicate effectively with both the kitchen and the waitstaff to ensure accurate and prompt delivery.
• Assist in maintaining a clean and organized workspace in the kitchen and dining areas.
• Collaborate with the kitchen team to ensure that all items in an order are ready for delivery at the same time.
• Respond to customer requests and inquiries courteously and promptly.
• Monitor tables for any additional needs or requests from customers and communicate them to the appropriate staff.
• Assist in resetting tables for the next guests once their meals are complete.
• Maintain a high level of attention to detail to ensure accurate order delivery.
• Follow all safety and sanitation guidelines to ensure a hygienic work environment.

What We Expect from You

We are looking for Runners who enjoy serving customers with a strong sense of urgency and kindness. Runners should be team-oriented, communicate effectively, and understand that the entire restaurant is their responsibility, not just their area.

A positive attitude with a focus on problem‑solving, openness to change, and receptiveness to feedback is essential.

It is necessary to adapt your working style to our system and be open to changes and new processes.

Values

• Kindness
• Punctuality
• Responsibility
• Ethics
• Discretion
• Honesty
• Respect

Skills and Abilities

• Leadership
• Creativity
• Proactivity
• Mathematical skills
• Oral and written expression
• Effective communication (internal: colleagues, assistants, manager, and kitchen; external: customers)
• Tolerance and initiative
• High organizational sense
• Visual and auditory acuity
• Sense of urgency

Mental Capacity

• Work under pressure
• Concentration (errors are more frequent when the restaurant is less busy)
• Judgment and control
• Own criteria for decision‑making (common sense prevails over all rules)

Physical Capacity

• Ability to stand, walk, and carry heavy items for extended periods of time
• Ability to handle and maneuver trays with food and drinks

Knowledge

• Food and Beverage menu
• Food and Beverage temperatures
• Meat and fish cooking terms
• Sanitation and hygiene in Food and Beverage
• Basic service principles

Experience

• 1 to 2 years as a server assistant
• 1 year as a food runner

Schedule

Availability to work weekends and holidays.

Benefits

• 30% discount on Food and Beverage

Uniform

• Black dress pants (no denim, no leggings)
• Black shirt
• Men’s tie
• Women’s scarf
• Apron
• Non‑slip black shoes

Instructions (Order & Service)

1. Saludar a todos los clientes que llegan, se van o buscan el baño.
2. Referirse a las personas con adjetivos de respeto.
3. Presentarse en la mesa con fraseología.
4. Utilizar el verbo “gustaría” en vez de “quiere”.
5. Repetir la orden en caso de que le pidan algo.
6. Adelantarse a las necesidades.
7. Mantener la mesa limpia y ordenada en todo momento.
8. Atención especial al detalle en la entrega de aperitivos, plato fuerte y postre.
9. Responder a las preguntas de los clientes sobre ingredientes y el menú.
10. Informar al personal del restaurante sobre comentarios o solicitudes de los clientes.
11. Si se brinda alcohol, cumplir con la normativa de “TIPS® Alcohol Certified” y aplicar los procedimientos correspondientes.
12. Responder a las solicitudes de los clientes de manera cortés y pronta.
13. Coordinar con el personal de la cocina y el servicio para la entrega de los pedidos a tiempo.
14. Garantizar que la comida se sirva con la higiene, presentación, porción y temperatura adecuadas.
15. Retirar los platos y utensilios sucios después de la comida.