Food Runner

Washington Duke Inn & Golf Club; Durham (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Washington Duke Inn & Golf Club in Durham, NC is seeking a Food Runner to ensure timely delivery of meals from the kitchen to the dining area and to support the wait staff in delivering a memorable guest experience. Ideal candidates have a high school diploma, customer service experience, and strong communication, teamwork, and organizational skills.

This role is available with both full-time and part-time hours and an hourly wage.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in hospitality.
• Strong communication, teamwork and organizational skills; ability to stand, walk, and carry trays.

Responsibilities

• Deliver food orders from kitchen to customers promptly, ensuring accuracy and presentation.
• Assist with setup and breakdown of dining areas, keeping areas clean and organized.
• Collaborate with kitchen and wait staff to ensure efficient workflow and guest satisfaction.
• Address guest inquiries and concerns promptly and professionally.
• Maintain knowledge of menu items to assist guests and make recommendations.
• Support wait staff with refilling drinks, clearing tables, and resetting for new guests.
• Follow health and safety regulations to ensure a hygienic dining environment.
• Assist in inventory management and stock replenishment as needed.

Skills

Communication

Teamwork

Organizational skills

Physical stamina

Education

High school diploma

Job description

Job Details

Job Location: WDI - Durham, NC 27705

Position Type: Full-Time/Part-Time

Salary Range: $20.00 Hourly

Job Purpose:

The Food Runner is responsible for ensuring the timely and efficient delivery of food orders from the kitchen to the dining area, providing excellent customer service and supporting the wait staff in maintaining a smooth and enjoyable dining experience for guests.

Key Responsibilities

• Deliver food orders from the kitchen to customers in a timely manner, ensuring accuracy and presentation standards are met.
• Assist with the setup and breakdown of dining areas, ensuring cleanliness and organization.
• Collaborate with kitchen and wait staff to ensure efficient workflow and customer satisfaction.
• Address customer inquiries and concerns promptly and professionally, providing solutions or escalating issues to management as needed.
• Maintain knowledge of menu items and specials to assist in customer inquiries and recommendations.
• Support the wait staff in refilling drinks, clearing tables, and resetting for new guests.
• Follow all health and safety regulations to ensure a safe and hygienic dining environment.
• Assist in inventory management and stock replenishment as needed.

Required Education

• High school diploma or equivalent.

Required Experience

• Previous experience in a customer service role, preferably in the hospitality industry.
• Experience working in a fast-paced environment, demonstrating the ability to manage multiple tasks efficiently.

Required Skills and Abilities

• Strong communication skills to effectively interact with guests and team members.
• Ability to work collaboratively as part of a team to ensure seamless service.
• Excellent organizational skills to prioritize and deliver orders accurately and promptly.
• Physical stamina to stand and walk for extended periods and carry trays of food (up to 50 pounds).
• Attention to detail to ensure orders are delivered correctly and meet quality standards.
• Ability to adapt to a dynamic work environment and handle unexpected situations with professionalism.