Food-Driven Product Support Specialist

THERMOWORKS INC; American Fork (UT); On-site; USD 28,929 - 31,684; Full time

Job summary

THERMOWORKS INC in American Fork, UT is looking for a Customer Care Specialist to bridge the gap between the company and its customers. This role is crucial in delivering expert advice and exceptional service related to our products.

The ideal candidate will have at least 3 years of customer service experience and a passion for cooking or BBQ. Excellent communication and organizational skills are required, alongside an enthusiasm for learning about our products.

Qualifications

• 3 years of customer service experience.
• Demonstrated interest in cooking, baking, and/or BBQ.
• Excellent communication and computer skills.

Responsibilities

• Provide outstanding customer experience and expert product advice.
• Handle customer inquiries via calls, emails, chats, and texts.
• Maintain accuracy of customer database.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

Job description

THERMOWORKS INC in American Fork, UT is looking for a Customer Care Specialist to bridge the gap between the company and its customers. This role is crucial in delivering expert advice and exceptional service related to our products.

The ideal candidate will have at least 3 years of customer service experience and a passion for cooking or BBQ. Excellent communication and organizational skills are required, alongside an enthusiasm for learning about our products.