Customer Care Specialist

THERMOWORKS INC; American Fork (UT); On-site; USD 28,929 - 31,684; Full time

Job summary

THERMOWORKS INC in American Fork, UT is looking for a Customer Care Specialist to bridge the gap between the company and its customers. This role is crucial in delivering expert advice and exceptional service related to our products.

The ideal candidate will have at least 3 years of customer service experience and a passion for cooking or BBQ. Excellent communication and organizational skills are required, alongside an enthusiasm for learning about our products.

Qualifications

• 3 years of customer service experience.
• Demonstrated interest in cooking, baking, and/or BBQ.
• Excellent communication and computer skills.

Responsibilities

• Provide outstanding customer experience and expert product advice.
• Handle customer inquiries via calls, emails, chats, and texts.
• Maintain accuracy of customer database.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

Job description

Job Details

Job Location: Headquarters - American Fork, UT 84003

Position Type: Full Time

Salary Range: $21.00 - $23.00 Hourly

The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ usability and features.

Schedule

Monday - Friday, 9am - 6pm. Every other Saturday 8am - 5pm.

Additional 25% an hour is paid for Saturday shifts

Essential Responsibilities

• Learn about ThermoWorks and its products (applications and technical know-how) so you can help customers from an experienced point of view
• Master product knowledge to be able to educate customers and suggest and sell products that meet their needs and wants
• Answer inbound calls, emails, chats and texts, take customer orders (answer product questions, guide customers in their purchase decision), approve orders taken online, and route calls to other team members as needed
• Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response
• Build customer loyalty through every interaction
• Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking
• Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated
• Perform other duties as assigned

Qualifications

• 3 years of customer service experience
• The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. She/He will be expected to become technically expert in ThermoWorks products and their use in food preparation.
• Excellent communication skills, both written and verbal
• Excellent computer skills
• Extreme attention to detail
• Excellent time management and organizational skills
• Proven ability to take responsibility and accountability
• Ability to work both independently and with a team and to receive and respond to instructions