Food & Beverage Team Leader — Guest Experience

Guest Services Inc; Willow Beach (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

The Food and Beverage Supervisor at Guest Services Inc. assists the Manager in unit operations and floor management, including food, beverage, equipment, and property to meet financial goals and company initiatives.

They cultivate a team environment delivering exceptional customer service, while ensuring all staff perform at a high level and maintain standards of safety, sanitation, and guest satisfaction. The role emphasizes staff training, scheduling, and maintaining quality control, with a

Qualifications

• High School Diploma or GED preferred.
• Bachelor’s degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to organize multiple priorities and lead a team.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise setup and maintenance of dining area, cashier stations, and food stations to ensure quality standards.
• Recruit, supervise, scheduling, disciplining, reviewing, and directing staff under the Manager.
• Train hourly staff for peak performance and monitor staff development.
• Maintain and ensure safe facility environment including equipment, food handling, sanitation, dress, and hygiene.
• Notify Manager of unusual events or safety or quality issues.

Skills

Customer service

Team leadership

Scheduling

Staff training

Problem-solving

English literacy

Education

High School Diploma or GED

Bachelor’s or Business Degree

Job description

The Food and Beverage Supervisor at Guest Services Inc. assists the Manager in unit operations and floor management, including food, beverage, equipment, and property to meet financial goals and company initiatives.

They cultivate a team environment delivering exceptional customer service, while ensuring all staff perform at a high level and maintain standards of safety, sanitation, and guest satisfaction. The role emphasizes staff training, scheduling, and maintaining quality control, with a