Food & Beverage Team Lead

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 30,686 - 43,704; Part time

Job summary

MSG Entertainment Holdings, LLC is seeking a Team Lead Food and Beverage in New York City to manage the overall operation of concession stands during events. The role requires supervising staff, conducting audits, and ensuring compliance with NYC health regulations.

The ideal candidate will have 2-3 years of supervisory experience in food service, exceptional interpersonal skills, and must hold a New York City Food Protection Certificate. This position is part-time and requires a flexible schedule, primarily nights and weekends.

Qualifications

• 2-3 years of supervisory or lead experience in food service.
• Exceptional interpersonal skills and a people-oriented approach.
• Ability to prioritize in a deadline-oriented environment.

Responsibilities

• Manage overall operation of the designated stand during events.
• Conduct audits, inventory checks, and employee training.
• Ensure guest satisfaction and compliance with health standards.

Skills

Supervisory experience in food service

Interpersonal skills

Attention to detail

Ability to multi-task

Education

New York City Food Protection Certificate

Job description

Company Overview

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years.

Who are we hiring?

The Team Lead Food and Beverage is responsible for managing the overall operation of the designated stand and supervising employees during events.

What will you do?

• Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory and incidents.
• Opens and closes concession stands and supervises employees throughout the length of the event.
• Manages the overall operation of the designated stand in accordance with company policies/procedures.
• Conducts monthly audits, daily inventory and trains and motivates staff.
• Assures that each guest’s order is prepared and delivered on time and in acceptable quality and quantity.
• Provides necessary staff development and training in NYC Board of Health and company standards to ensure a high-quality product is maintained.
• Responds to oral feedback from guests on food quality and service.
• Ensures that preparation areas are maintained in a clean and sanitary manner and in accordance with NYC Board of Health standards.
• Participates in meetings as deemed necessary. Ensures all safety rules and regulations are followed.
• Provides exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site.

What do you need to succeed?

• Should have at least 2-3 years of supervisory or lead experience in food service.
• Must have New York City Food Protection Certificate along with previous experience in training, food and beverage sanitation requirements, equipment operation and liquor laws.
• Food operations/service preferred in accordance with NYC Board of Health regulations.
• Experience resolving inventory discrepancies.
• Must have exceptional interpersonal skills and be people oriented.
• Commitment to providing a high-quality service experience for guests from team and themselves.
• Must be able to multi-task and prioritize in a deadline-oriented environment.
• Possess exceptional attention to detail and strong follow-up skills necessary.
• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the utmost consistency.
• Skilled at working collaboratively and in a team environment.
• Strong interpersonal skills.

Special Requirements

• This position is part-time and scheduled on an event driven basis.
• Ability to lift up to 50lbs and pull up to 75lbs.
• Must be available to work a flexible schedule mostly nights and weekends, holidays required.

Pay and Hours

Hourly Pay Range: $27 – $27 USD per hour.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases. At this time, Federal law requires that we maintain a record of each employee's sex and race or ethnicity, and invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information is voluntary and refusal to provide it may result subject to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.