BOH Team Lead

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 30,686 - 43,704; Part time

Benefits offered by this job

Opportunities for employee growth and upskilling

Diversity and inclusion initiatives

Job summary

A leading live entertainment company in New York City seeks a part-time BOH Team Lead. This role involves supervising food preparation, ensuring hygiene standards, and managing a team during events. Candidates should have 2-3 years of supervisory experience in food service, a New York City Food Protection Certificate, and excellent organizational and interpersonal skills. The position requires a flexible schedule, predominantly nights and weekends, with an hourly pay of $27.

Qualifications

• 2-3 years of supervisory experience in food service.
• Experience in training food and beverage sanitation requirements.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and train employees in food safety and production.
• Ensure quality control for food products served to guests.
• Resolve conflicts and customer complaints in a timely manner.
• Open and close concession stands during events.
• Supervise employees and maintain cleanliness standards.

Skills

Knowledgeable of various cooking techniques

Organizational skills

Communication skills

Time management skills

Interpersonal skills

Attention to detail

Education

New York City Food Protection Certificate

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

We are looking to hire a hard-working and experienced BOH Team Lead to supervise all food preparation activities and ensure that high standards of hygiene and cleanliness are maintained. Practices proper product control, handling of inventory and equipment, and follows food safety/sanitation guidelines.

What will you do?

• The BOH Team Lead will manage and train employees in food safety, food production, guest relations, equipment use and maintenance.
• Direct preparation of foods per recipes and standardized operating procedures, keep daily inventory and waste management records of food product and ensure quality control for food product served to guests.
• Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory and incidents. Supervises, trains and motivates staff.
• Will resolve conflicts and/or customer complaints, complete staff evaluations and address performance issues in a timely manner.
• Opens and closes concession stands and supervises employees throughout the length of the event.
• Ensures that preparation areas are maintained in a clean and sanitary manner and in accordance with NYC Department of Health standards.
• Participates in meetings as deemed necessary.
• Ensures all safety rules and regulations are followed.

What do you need to succeed?

• Must be knowledgeable of various cooking techniques and have a passion for food.
• Must be able to work in a fast-paced environment and demonstrate excellent organizational, communication and time management skills.
• Should have at least 2-3 years of supervisory or lead experience in food service.
• Must have New York City Food Protection Certificate along with previous experience in training, food and beverage sanitation requirements, equipment operation and liquor laws.
• Food operations/service preferred in accordance with NYC Board of Health regulations.
• Experience resolving inventory discrepancies.
• Must have exceptional interpersonal skills and be people oriented.
• Commitment to providing a high-quality service experience for guests from team and themselves.
• Must be able to multi-task and prioritize in a deadline-oriented environment.
• Possess exceptional attention to detail and strong follow-up skills necessary.
• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the utmost consistency.
• Skilled at working collaboratively and in a team environment.
• Strong interpersonal skills.

Special Requirements

• This position is part-time and scheduled on an event driven basis.
• Ability to lift up to 50lbs and pull up to 75lbs.
• Must be available to work a flexible schedule mostly nights and weekends, holidays required.

Onsite

Hourly Pay Range

$27—$27 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.