Delta Server Assistant

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 17,000 - 28,000; Full time

Job summary

Madison Square Garden Entertainment Corp. is seeking a Club Server Assistant to support arena events by setting up club spaces, stocking stations, serving food and beverages, and assisting guests with inquiries.

The role requires flexibility to work across clubs and catering areas, with a focus on hospitality and safety guidelines. The position is onsite during events at MSG venues in New York, offering hourly pay with a commitment to guest satisfaction, teamwork, and professional presentation.

Qualifications

• Experience in guest-facing hospitality or event service.
• Strong customer-service orientation and professional demeanor.
• Ability to work in fast-paced event environments.
• Excellent communication and teamwork skills.

Responsibilities

• Set up club space prior to event and maintain cleanliness of space during event.
• Responsible for Club stations during service to include: keeping stations stocked, neat and clean; running food from kitchen/pantry; serving food; preparing coffee beverages.
• Address any guest questions or concerns, escalating to Supervisor as needed.
• Adhere to Department of Health food handling regulations and Company’s alcohol service guidelines.
• Position could be assigned to another area within Premium, as per Local 100 contract and call sheet order.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Customer service

Hospitality

Food service

Flexibility

Communication

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

During Arena events, the Delta Server Assistant works at food stations, busses tables and assists with any guest inquiries. This individual exhibits a warm, friendly and professional demeanor at all times to further enhance the guest experience.

What will you do?

• Set up club space prior to event and maintain cleanliness of space during event.
• Responsible for Club stations during service to include: keeping stations stocked, neat and clean; running food from kitchen/pantry; serving food; preparing coffee beverages.
• Address any guest questions or concerns, escalating to Supervisor as needed.
• Adhere to Department of Health food handling regulations and Company’s alcohol service guidelines.
• Position could be assigned to another area within Premium, as per Local 100 contract and call sheet order.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Set up club space prior to event and maintain cleanliness of space during event.
• Responsible for Club stations during service to include: keeping stations stocked, neat and clean; running food from kitchen/pantry; serving food; preparing coffee beverages.
• Address any guest questions or concerns, escalating to Supervisor as needed.
• Adhere to Department of Health food handling regulations and Company’s alcohol service guidelines.
• Madison ClubServer Assistantswill also be assigned to work in The Loft ; during non-club events, Madison ClubServer Assistantsmay be assigned to work in Catering.

Special Requirements

• Able to walk and stand during the entire shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

#LI-Onsite

Hourly Pay Range

$20 — $20 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.