Premium Food & Merchandise Supervisor

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 42,000 - 60,000; Part time

Job summary

Madison Square Garden Entertainment Corp. in New York City, NY, is seeking a part-time Premium Food & Merchandise Supervisor to lead front-line colleagues in premium outlets during events. You will ensure guest satisfaction, supervise staff, and collaborate with culinary teams to deliver exceptional service.

The role requires 2-3 years of supervisory experience in F&B, strong communication, and familiarity with POS/inventory systems. Flexible schedule, including nights and weekends, is expected.

Qualifications

• Minimum 2-3 years of Food & Beverage supervisory experience.
• 60 credit hours of college-level coursework or equivalent certifications.
• Experience with POS, purchasing and inventory systems.
• Strong communication and cross-functional collaboration.
• Ability to manage multiple tasks under tight deadlines.
• Proficiency in Microsoft Office.
• Experience in sports/entertainment or event operations preferred.
• Experience managing union staff preferred.

Responsibilities

• Supervise front-line staff in premium F&B outlets and maintain a clean, safe environment.
• Assign staff per event staffing levels and address shortages.
• Lead pre-shift meetings and relay event instructions.
• Ensure compliance with company policies and regulations.
• Manage daily inventory and monthly counts.
• Collaborate with culinary team to ensure food quality.
• Provide timely guest recovery and handle feedback.

Skills

F&B supervision

Communication skills

POS systems

Inventory management

Team leadership

Education

60+ college credits

Tools

POS systems

Inventory systems

Purchasing systems

Job description

Jobs > Premium Food & Merchandise Supervisor

Premium Food & Merchandise Supervisor

Location: New York City, NY

Position Type: Part-time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, theChristmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The Premium Food & Merchandise Supervisor ensures an exceptional guest experience throughout the Premium levels of the MSG Arena by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

• Accountable for daily supervision and leadership of front-line colleagues in premium F&B outlets such as suites, lounges, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe, and aesthetically pleasing environment; oversees event-related custodial operations.
• Completes front-line staff assignments consistent with event staffing levels and promptly escalates any concerns or shortages.
• Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions.
• Ensures front-line staff compliance of Company policies and local/state regulations
• Manages daily physical inventory (i.e., counting, wastes, transfers, placing orders); completes monthly inventory counts.
• Proactively identifies and recommends solutions to departmental challenges.
• Addresses customer concerns, feedback, and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate.
• Promotes a team first atmosphere by collaborating with all colleagues in multiple departments; partners with culinary team to ensure quality of food product being served.
• Models company values by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals.
• Ensures that front line colleagues are engaged, upbeat, and delivering an exceptional guest experience.
• Assesses, evaluates, and provides consistent, fair, and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
• Supervision of front line staff members.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of 2-3 years of Food & Beverage supervisory experience
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Experience in Point of Sale (POS), purchasing and inventory systems.
• Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
• Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Demonstrated experience completing reports and coaching staff.
• Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines.
• Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.
• Proficiency in Microsoft Office.
• Previous experience within Sports & Entertainment, theater operations, Custodial/Housekeeping or event planning is preferred.
• Experience managing union staff preferred.

Special Requirements

• NYC Department of Health and Mental Hygiene Food Protection Certificate.
• Lifting 25 lbs., standing for long periods and walkinglong distances.
• Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed.

Hourly Pay Range

$37 — $37 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.