Food & Beverage Supervisor - Guest Experience Lead

Stonebridge Companies; Montgomery (AL); On-site; USD 19,000 - 26,000; Full time

Job summary

Stonebridge Companies in Montgomery, TX seeks a Food & Beverage Supervisor to oversee restaurant and bar operations, ensuring efficiency, profitability, and adherence to liquor laws while delivering an exceptional guest experience.

The role requires 3+ years in F&B supervision, strong knowledge of POS, cost control, hygiene regulations, and team leadership. Flexibility for shifts and holidays is expected, with a focus on guest satisfaction and staff development.

Qualifications

• 3+ years of experience in food and beverage operations or a supervisory role.
• Strong understanding of POS systems, cost control, and inventory management.
• Knowledge of food hygiene regulations and liquor laws.
• Proven ability to manage and lead a team, including training and performance management.
• Excellent customer service skills, with a focus on guest satisfaction.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Proficiency in resolving guest complaints and maintaining high service standards.
• Ability to collaborate with different departments, such as front office and housekeeping.

Responsibilities

• Ensures prompt and efficient service of all meals, snacks, and beverages to the required standards.
• Maintains profit margins by managing costs through sales analysis, menu costing, and cash handling procedures.
• Ensures cleanliness and maintenance of the restaurant and bar, including table setups and flower arrangements.
• Supervises food and beverage associates, ensuring they are well-groomed, professionally dressed, and provide courteous service.
• Manages bartenders and room service staff, ensuring they are trained and meet service standards.
• Oversees room service orders to ensure timely and accurate delivery.
• Manages the ordering, storing, and issuing of goods, maintaining security and adherence to stock requirements.
• Handles customer complaints and ensures high service quality.
• Ensures compliance with hygiene, health, and safety standards.
• Conducts regular performance reviews, identifies training needs, and ensures ongoing staff development.
• Circulates throughout the restaurant and bar, maintaining visibility with guests and staff.
• Conducts regular staff training and stays informed about industry trends for continuous improvement.

Skills

Experience in F&B operations

POS systems

Cost control

Inventory management

Food hygiene & liquor laws

Team leadership

Customer service

Communication skills

Pressure management

Guest relations

Tools

POS systems

Job description

Stonebridge Companies in Montgomery, TX seeks a Food & Beverage Supervisor to oversee restaurant and bar operations, ensuring efficiency, profitability, and adherence to liquor laws while delivering an exceptional guest experience.

The role requires 3+ years in F&B supervision, strong knowledge of POS, cost control, hygiene regulations, and team leadership. Flexibility for shifts and holidays is expected, with a focus on guest satisfaction and staff development.