Food & Beverage Ops Lead — Flexible Hours

Shangrilaok; Bernice (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Shangri-La Resort on Monkey Island in northeast Oklahoma seeks a Restaurant Supervisor to assist the Restaurant Manager in delivering outstanding food and beverage service, maintaining cleanliness, and ensuring guest satisfaction during all shifts.

You will supervise servers, coordinate with catering and meetings, monitor staff, conduct side work, and communicate clearly with the team while upholding liquor laws and safety standards in a fast-paced resort environment.

Qualifications

• High school diploma or equivalent preferred.
• Related hospitality experience is preferred but not required.
• Must have ABLE Liquor License.
• Must be 18 years of age or older.
• Must be able to maintain professional status with customers and staff.
• Must be able to work flexible schedules including evenings, weekends and holidays.

Responsibilities

• Direct HIW operations and ensure service standards are met.
• Respond to guest inquiries and coordinate with Catering and Meetings & Conventions.
• Monitor servers and bus staff adherence to service standards.
• Supervise service of guests and respond to signals for service.
• Assist manager to establish and monitor side work completion.
• Maintain bank to Shangri-La standards.
• Read daily shift communications and ensure proper floor coverage.
• Check restaurant for cleanliness and proper setup; ensure liquor compliance.
• Communicate with Restaurant Manager about events and house counts.
• Assist with menu classes and taste panels.
• Provide clear directions to staff and maintain attendance.

Skills

Customer service

Interpersonal skills

Communication

Flexible scheduling

Education

High school diploma or equivalent

Job description

Shangri-La Resort on Monkey Island in northeast Oklahoma seeks a Restaurant Supervisor to assist the Restaurant Manager in delivering outstanding food and beverage service, maintaining cleanliness, and ensuring guest satisfaction during all shifts.

You will supervise servers, coordinate with catering and meetings, monitor staff, conduct side work, and communicate clearly with the team while upholding liquor laws and safety standards in a fast-paced resort environment.