Guest Experience Supervisor – Resort Dining

Shangrilaok; Bernice (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Shangri-La Resort on Monkey Island near Grand Lake O’ the Cherokees in northeast Oklahoma is seeking a Restaurant Supervisor to join our team.

You will assist the Restaurant Manager in daily operations, supervise servers and ensure service, safety, and liquor compliance, while helping train and schedule staff. This role requires strong guest service and flexible availability including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must have ABLE Liquor License.
• Must be 18 years of age or older.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

Responsibilities

• Direct HIW operations and maintain standards of product presentation and service.
• Respond to guest inquiries and coordinate special arrangements and requests with Catering and Meetings & Conventions.
• Monitor servers and bus staff adherence to service standards.
• Supervise service of guests and read signals for service needs.
• Assist manager to establish and monitor side work duty completion.

Skills

ABLE Liquor License

Flexible schedules

Customer service

Professional communication

18+ years old

Education

High school diploma or equivalent

Job description

Shangri-La Resort on Monkey Island near Grand Lake O’ the Cherokees in northeast Oklahoma is seeking a Restaurant Supervisor to join our team.

You will assist the Restaurant Manager in daily operations, supervise servers and ensure service, safety, and liquor compliance, while helping train and schedule staff. This role requires strong guest service and flexible availability including evenings and weekends.