5-Star Front Desk Supervisor | Guest Experience Leader

Shangrilaok; Monkey Island (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Shangri-La in Monkey Island is seeking a Front Office Supervisor to oversee hotel operations and a team of guest service agents, shuttle drivers, and room attendants during shifts. You will ensure every guest experiences 5-star service, greet arrivals, verify reservations, and coordinate front desk activities with other departments to support VIPs and daily operations.

This role requires strong leadership, excellent communication, and the ability to train staff and manage bank procedures under

Qualifications

• Strong supervisory and communication skills.
• Ability to train staff and manage guest relations.
• Experience supervising front desk operations and related roles.

Responsibilities

• Greet and register guests, verify reservations and payment details.
• Supervise front desk agents and ensure proper registration and checkout.
• Coordinate shuttle schedules and front desk activities with other departments.
• Respond to guest complaints and maintain 5-star service standards.
• Conduct room inspections and ensure cleanliness and organization.
• Oversee cash handling and credit procedures.
• Lead pre-shift meetings and train staff.

Skills

Communication skills

Supervision

Staff training

Guest relations

Multitasking

Job description

Shangri-La in Monkey Island is seeking a Front Office Supervisor to oversee hotel operations and a team of guest service agents, shuttle drivers, and room attendants during shifts. You will ensure every guest experiences 5-star service, greet arrivals, verify reservations, and coordinate front desk activities with other departments to support VIPs and daily operations.

This role requires strong leadership, excellent communication, and the ability to train staff and manage bank procedures under