Food & Beverage Manager: Lead Guest Experience & Growth

Soho House; California; Presencial; USD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care + 401K

Paid Time Off

Career Development

Team Events

Team Meal

Descripción de la vacante

Soho House California is seeking a Food & Beverage Manager to lead service standards, guest experience, and staff management across the F&B operation.

You will drive revenue growth, forecast, hire and train staff, manage vendor relationships and ensure compliance with health and safety policies while achieving targets. The role emphasizes leadership, teamwork and operational excellence.

Formación

• Minimum of 5+ years’ experience in a similar capacity.
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments.
• POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience.
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
• Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
• Ability to manage personnel and meet / exceed financial targets
• Guest-oriented and service-minded as well as flexible and pro-active

Responsabilidades

• Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
• Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
• Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
• Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk
• Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
• Establish targets, KPI’s, schedules, policies and procedures
• Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
• Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
• Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk

Conocimientos

Leadership

Guest service

Problem solving

Attention to detail

High-volume environments

Herramientas

POS systems

OpenTable

Opera

Descripción del empleo

Soho House California is seeking a Food & Beverage Manager to lead service standards, guest experience, and staff management across the F&B operation.

You will drive revenue growth, forecast, hire and train staff, manage vendor relationships and ensure compliance with health and safety policies while achieving targets. The role emphasizes leadership, teamwork and operational excellence.