Food & Beverage Manager

Hyatt Hotels; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Food & Beverage Manager to coordinate and supervise all aspects of F&B outlet operations. The role focuses on maintaining profitability, ensuring high-quality service, and achieving productivity targets while managing staff and compliance with regulations.

Qualifications

• Effective verbal and written communication skills with employees and guests.
• Ability to listen, understand, and clarify concerns.
• High standards of personal appearance and grooming.

Responsibilities

• Oversee all aspects of daily outlet operations.
• Supervise outlet personnel.
• Ensure overall guest satisfaction.

Skills

Communication

Multitasking

Problem-solving

Job description

Overview

The Food & Beverage Manager is responsible for coordinating, supervising, and directing all aspects of F&B outlet operations, maintaining profitability, and ensuring high-quality products and service levels. The role involves marketing ideas to promote business, reducing employee turnover, managing revenue and payroll budgets, and achieving productivity targets while maintaining quality standards.

Responsibilities

1. Oversee all aspects of daily outlet operations.
2. Supervise outlet personnel.
3. Respond promptly to guest complaints.
4. Coordinate with other F&B managers and communicate issues.
5. Keep superiors informed of problems or matters requiring attention.
6. Assist in monitoring Loss Prevention in the outlet.
7. Prepare and submit reports such as wage progress, payroll, revenue, employee schedules, and quarterly action plans.
8. Monitor service quality in the outlet.
9. Assist in menu planning and preparation.
10. Ensure compliance with liquor laws, health, and sanitation regulations.
11. Follow SOPs and requisition procedures.
12. Be visible on the floor to assist staff during meal periods.
13. Conduct staff performance reviews.
14. Train employees on SOPs and technical tasks.
15. Participate in departmental and hotel training sessions.
16. Interview candidates for front-of-house positions and follow hiring standards.
17. Complete tip reporting accurately.
18. Implement and monitor corporate promotions and standards.
19. Ensure overall guest satisfaction.

Qualifications

• Effective verbal and written communication skills with employees and guests.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attentive, friendly, courteous, and service-oriented demeanor.
• Participation in required meetings and trainings.
• Availability for M.O.D. coverage as needed.
• High standards of personal appearance and grooming.
• Compliance with hotel standards and regulations for safe and efficient operations.
• Problem-solving skills, including anticipation and prevention.
• Ability to analyze complex information and maintain confidentiality.
• Willingness to perform other duties as assigned.
• Maintain a warm and friendly demeanor at all times.