Food & Beverage Manager

MARCUS HOTELS INC; Milwaukee (WI); On-site; USD 57,000 - 61,000; Full time

Job summary

A leading hotel in Milwaukee is seeking a Food & Beverage Manager to enhance guest experiences and uphold its prestigious reputation. In this full-time role, you will oversee dining services, manage staff, and ensure high quality in food and beverage operations, benefiting from robust employee perks like meal benefits and health insurance.

Benefits

Free meals each shift

Room discounts at various properties

Discounts on dining and leisure activities

Paid time off

Medical, dental, and vision insurance

Qualifications

• 2 years previous Food & Beverage supervisory experience required.
• Strong knowledge of preparing food and beverages.
• Ability to interact positively with customers.

Responsibilities

• Oversee the quality of food and beverage operations.
• Interview, select, and train staff for service outlets.
• Maintain profitability and address customer issues.

Skills

Knowledge of Food & Beverage operations

Customer service

Mathematical abilities

Problem resolution

Job description

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As a Food & Beverage Manager your professional leadership will develop our team to the next level in delivering exceptional experiences and continuing the Pfister Hotel’s reputation of prestigious service that keeps our guests coming back for more. You will assist in overseeing our In Room Dining Services as well as our Club Lounge.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

Job Type: Full-Time

Pay: 57,000.00-61,000.00/Annualy

What you will be doing:
• Ensuring the highest quality of food and beverage, and service related to the operation.
• Assist with interviewing, selecting, training, supervising, counseling and disciplining staff for the efficient operation of each outlet.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
• Maintain profitability of the outlets to support hotel operations. .
• Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
• Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.
• Perform other duties as assigned.

What we are looking for:
• Strong knowledge of Food & Beverage operations and preparation techniques.
• Knowledge of Beverage operations and wines.
• Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
• Position requires 2 years-previous Food & Beverage and supervisory experience.

Benefits:
• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
• Discounted parking
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

The Pfister Hotel is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: 57,000-61,000.00

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