Route Supervisor - Service Leader

Davita Inc.; Milwaukee (WI); On-site; USD 58,000 - 65,000; Full time

Job summary

A leading company in linen and kitchen uniform rentals is seeking a Route Service Supervisor to lead a team, build strong customer relationships, and enhance sales. This full-time role involves overseeing service reps, managing customer accounts, and driving business growth, while offering a competitive salary and robust benefits.

Benefits

401(k) matching

Comprehensive medical/health package

Paid Time Off (PTO) and holidays

Company paid ongoing training and development

Qualifications

• 2 years experience supervising, training and leading others.
• Physically capable of handling delivery and service work.
• Strong background in safety with a clean driving record.

Responsibilities

• Oversee and manage a large existing customer base.
• Provide daily coaching and training of Route Service Representatives.
• Identify and drive new business opportunities within existing accounts.

Skills

Customer relationship management

Team leadership

Problem solving

Multi-tasking

Time management

Job description

For more than 90 years, serving 5,000 customers, Mickeys Linen has been a market leader in linen and kitchen uniform rentals. Today, we are the largest family owned and operated commercial laundry in the Midwest, with multiple production facilities. Our customers range from local, neighborhood restaurants to well know food and beverage operators.

We’re looking for a Route Service Supervisor to lead and direct a team of 2 routes and Route Service Representatives. As a Service Supervisor, you will be responsible for growing, developing and maintaining current relationships, implementing cost controls, delivering superior customer service, and interacting with all types of customers and co-workers.

The Route Supervisor establishes and maintains effective customer rapport, account activity, and identifies opportunities to drive new and existing territory sales to ensure growth. The Service Supervisor report directly to the department's Service Manager.

Route Supervisor Responsibilities:

• Customer facing; capable of building and maintaining excellent customer relationships.
• Oversee and manage a large existing customer base.
• Provide daily coaching and training of Route Service Representatives, both on route and in the office.
• Reviews performance reports, and help drive company metrics.
• Identify and drive new business opportunities within existing accounts.

Route SupervisorRequirements:

• 2 years experience supervising, training and leading others.

• Physically capable of handling delivery and service work.
• Possess a strong background in safety with a clean driving record.
• Enjoys working with people, working in teams, and problem solving.
• Highly energetic and thrives on new challenges, and customer service.
• Ability to multi-task, plan, and manage time well.
• Ability to drive an 18’ step-van truck

Route SupervisorBenefits:

• Competitive base salary plus bonus program
• 401k plan with matching and profit sharing program.
• Comprehensive medical/health package.
• Disability/ life insurance program.
• Paid Time Office (PTO) and holidays.
• Company paid ongoing training, development , and various seminar programs.

All applicants are subject to a drug screen, basic skills proficiency test, driving record verification, physical assessment, and be fully vaccinated.

Mickeys Linen is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to Commute:

• Milwaukee, WI (Required)

Ability to Relocate:

• Milwaukee, WI: Relocate before starting work (Required)

Work Location: In person