Food and Beverage Supervisor

Q Casino & Resort; Dubuque (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Q Casino & Resort in Dubuque, IA, is seeking a Food & Beverage Supervisor to oversee daily operations, ensuring smooth service, inventory control, and guest satisfaction. You will supervise hosts, bussers, servers, bar staff and deli staff, and manage schedules while maintaining high standards of sanitation and customer care.

The role requires strong communication, leadership, and customer service skills; prior supervisory experience is preferred.

Qualifications

• 2 years business degree or equivalent experience.
• Prior supervisory or management experience helpful.
• Completion of State approved sanitation course.

Responsibilities

• Open, supervise, and close department as needed.
• Supervise and check out staff members.
• Verify and balance all employee paperwork.
• Instruct and assist employees with job duties.
• Assign, check and monitor work schedules.
• Assist in setting up meetings and parties.
• Ensure rotation of stock items to avoid expiration date.
• Compile monthly inventory.
• Order supplies as needed.
• Train new staff members.
• Know the function of all areas in Food and Beverage.
• Know POS reports and how to balance to Micros end of shifts.
• Track tips for staff.
• Other tasks as assigned.

Skills

Supervisory experience

Customer service

Communication skills

Leadership

Education

2 years business degree or equivalent experience

Tools

POS system

Job description

Food and Beverage Supervisor# Food and Beverage SupervisorQ Casino + Resort - Dubuque, IA 52001## OverviewPosition TypeFull Time## Description### **Q CASINO + RESORT Food & Beverage Supervisor****BASIC FUNCTION**Oversee the operation of the Food and Beverage to ensure that it is run smoothly and efficiently in order to provide customer satisfaction.**ORGANIZATIONAL RELATIONSHIPS*** Reports to:* Food and Beverage Director* Food and Beverage Manager* Supervises:* Hosts/Hostesses* Bussers* Food Servers* Cocktail Servers* Barbacks* Deli Staff* Other Staff as needed**SPECIFIC DUTIES AND RESPONSIBILITIES*** Open, supervise, and close department as needed.* Supervise and check out staff members.* Verify and balance all employee paperwork.* Instruct and assist employees with job duties.* Assign, check and monitor work schedules.* Assist in setting up meetings and parties.* Ensure rotation of stock items to avoid expiration date.* Compile monthly inventory.* Order supplies as needed.* Train new staff members.* Know the function of all areas in Food and Beverage.* Know POS reports and how to balance to Micros end of shifts.* Track tips for staff.* Other tasks as assigned.**EDUCATION, TRAINING AND EXPERIENCE*** 2 years business degree or equivalent experience.* Prior supervisory or management experience helpful.**STANDARDS OF PERFORMANCE*** Good oral communication skills.* Good written communication skills.* Good customer service skills.* Ability to motivate others.* Completion of State approved sanitation course.**MENTAL AND PHYSICAL REQUIREMENTS*** Heavy work, ability to move up to 100 lbs.* Standing and walking for long periods of time.**WORKING ENVIRONMENT AND CONDITIONS*** Loud noise levels (slot machines)* This position is exposed to cigarette smoke.* This position occasionally has outside activities, therefore, has exposure to weather conditions.**EQUIPMENT AND TOOLS*** General office equipment including, but not limited to:* POS/printers/touchscreens* Computer* Copy machine.* Coffee machines* Calculator* Credit card machine* Phones* Wrenches* Hand carts* Beer kegs and CO2 cylinders* Other