Follow-up Coordinator (Inside Sales)

SERVICE SPECIALTIES, INC.; Chantilly (VA); On-site; USD 2,480,000 - 3,857,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid holidays

Paid time off

Fixed hours 8-5

Job summary

SERVICE SPECIALTIES, INC. in Chantilly, VA is seeking a Follow-up Coordinator (Inside Sales) to help customers understand the value of moving forward with estimates and how our services will improve their system over time.

You will follow up on open leads and collaborate with the sales team to drive results. The ideal candidate communicates clearly, stays organized, and can explain technical details in simple terms.

Qualifications

• Excellent verbal and written communication.
• Friendly, approachable attitude.
• Ability to explain technical or service details in simple terms.
• Strong organizational skills and attention to detail.
• Able to work independently and as a team member.
• Comfort using CRM tools and Microsoft Office Suite, or a willingness to learn.

Responsibilities

• Connect with customers and follow up on open estimates and leads within 48 hours.
• Make outbound calls to discuss project details and answer questions.
• Explain how services or upgrades will benefit their system.
• Build trust and strong relationships through listening and clear communication.
• Collaborate with sales and customer service teams to keep processes smooth.
• Keep accurate notes about follow-ups and client conversations in the CRM.
• Spot opportunities to suggest additional relevant services.
• Contribute ideas and strategies in team meetings.
• Meet or exceed monthly and quarterly sales goals.

Skills

Verbal communication

Written communication

Customer-focused

Organization

Attention to detail

Team player

CRM tools

MS Office

Independent worker

Tools

CRM software

Microsoft Office

Job description

Are you a great communicator who enjoys helping customers make informed decisions? Join our team as a Follow-up Coordinator (Inside Sales)! Your main goal will be to help customers understand the value of moving forward with their estimates, and how our proposed work will improve their system or fixture for the long run.

What You'll Do

• Connect with customers and follow up on open estimates and leads within 48 hours.
• Make outbound calls to discuss project details and answer questions in a friendly, helpful way.
• Explain how recommended services or upgrades will benefit their system, adding value for the future.
• Build trust and strong relationships by listening and clearly communicating solutions.
• Work closely with the sales and customer service teams to keep everything running smoothly.
• Keep accurate notes about your follow-ups and client conversations using our CRM system.
• Spot opportunities to suggest additional relevant services for customers' needs.
• Contribute ideas and strategies in team meetings.
• Meet or exceed monthly and quarterly sales goals.

What You'll Need

• Required:
  • Excellent verbal and written communication skills.
  • Friendly, approachable, and customer-focused attitude.
  • Ability to explain technical or service details in simple, relatable terms.
  • Strong organizational skills and attention to detail.
  • Able to work independently and as a team member.
  • Comfort using CRM tools and Microsoft Office Suite, or a willingness to learn.
• Preferred:
  • Previous experience in inside sales, customer service, or a similar role.
  • Experience with follow-up strategies or lead management.
  • Background in the service, maintenance, or home improvement industry is a plus.

Why Join Us?

• Friendly, family-owned team environment
• 100% covered medical and dental insurance
• Vision insurance & 401K options
• Paid holidays & paid time off
• Regular hours: 8 am – 5 pm with a lunch break
• Hourly pay plus commission on sales

Equal Opportunity Employer, including disabled and veterans.