Call Center Representative

MTM LLC; Oakland (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

MTM LLC in Oakland, CA is seeking an energetic Inside Sales Representative to join our team. You will reach out to warm leads, articulate the value of our window and door solutions, and set appointments for our expert sales team to drive revenue and growth.

The role emphasizes superior communication, fast-paced collaboration with the sales group, and accurate CRM record-keeping. A friendly, professional demeanor and a proven ability to meet appointment goals are essential for success.

Qualifications

• Previous experience in inside sales, call center, or customer service preferred.
• Excellent communication skills, verbal and written.
• Strong phone etiquette and ability to engage customers professionally.
• Motivated and goal-oriented with a passion for helping others.
• Able to learn quickly and adapt to new systems.
• Experience with CRM software is a plus.

Responsibilities

• Contact warm leads via phone to discuss window and door solutions.
• Communicate benefits of products and services to potential customers.
• Schedule appointments for the sales team to meet with customers.
• Maintain a high level of professionalism and enthusiasm while speaking with potential customers.
• Track interactions and maintain accurate records of leads, appointments, and customer notes in our CRM system.
• Work closely with the sales team to ensure a seamless customer experience.
• Meet and exceed individual and team appointment-setting goals.

Skills

Inside sales experience

Communication skills

Phone etiquette

Motivated & goal-oriented

Tools

CRM software

Job description

Position Overview:

We\u2019re looking for an energetic, driven Inside Sales Representative to join our team. In this role, you\u2019ll be responsible for reaching out to warm leads and connecting with potential customers who have already shown interest in our products. Your goal will be to set up sales appointments with our expert team, helping drive revenue and contribute to the growth of the business.

Key Responsibilities:

• Contact warm leads via phone (no cold calling) to discuss window and door solutions.
• Effectively communicate the benefits of our products and services to potential customers.
• Schedule appointments for our sales team to meet with customers, ensuring a smooth handoff.
• Maintain a high level of professionalism and enthusiasm while speaking with potential customers.
• Track interactions and maintain accurate records of leads, appointments, and customer notes in our CRM system.
• Work closely with the sales team to ensure a seamless customer experience.
• Meet and exceed individual and team appointment-setting goals.

Qualifications:

• Previous experience in an inside sales, call center, or customer service role preferred.
• Excellent communication skills, both verbal and written.
• Strong phone etiquette and ability to engage potential customers in a friendly, professional manner.
• Motivated and goal-oriented with a passion for helping others.
• Comfortable working in a fast-paced environment.
• Ability to learn quickly and adapt to new systems and processes.
• Experience with CRM software is a plus.

What We Offer:

• Competitive base salary with performance-based incentives.
• Comprehensive training to help you succeed in the role.
• Friendly, supportive team environment.
• Opportunities for growth and advancement within the company.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Location: In person